Reliance Broadband — Horrible services of Reliance Broadband

Address:

Andhra Pradesh

Hi,

I have taken my Reliance Net connection from the nearest Reliance showroom located in Chandanagar. Executives sitting in the showroom have assured me that I would get the best of the signal. I have used for 6 months since I took the device. I never ever recieved a signal. I had spent Rs 3500/- for the device and Rs:6000/- as 6 months rental. I had complained "N" number of times and the customer care executives says we are going to address this issue in next two days.

It's absolute lethargic approach I have noticed from the executives sitting in Chandanagar Showroom and Reliance Nodal Department, Application Authority Dept. and never ever they resolved the issue

The executive (Kumar: [protected]) had visited my place and told that this can be addressed in next two days. Even then the issue was not solved.

I approached Nandan Babu (Nodal Officer) at [protected] and Vivekanand (Application Authority[protected]. But none of the executives made an effort to rectify the issue. Girl named Sita from Nodal Department Hyderabad and Neeta From APP authority attended my call and assured to solve the issue in two days (in the month of Feb). But no one even tried to solve this. This is absolutely ridiculous. They just passed to the other dept.

I have my compliant numbers (Latest compliant No being[protected] and dates when I called to customer care.

I took the broadband connection with a great hope based on the brand name.

But now i am totally frustrated with the way the services are provided from your end. The store manager from Chandanagar (Sunil Kumar A) assured me that the services are blocked from the month of April since my payment for March was due, and also ensured that he would waiver the fee (Rs: 934/-) which was due then,as it was the mistake from their end to sell a product worth Rs 3500/- to a locality where the signals are mediocre. He assured me the issue is resolved and said if any executive walks in to my place for collection of amount please redirect him to local store. He assured that he spoke to the main dept located in Abids, Hyderabad and the issue is solved.

Today I received a letter from sessions court complaining that legal action would be taken against this.

Today after me spending, Rs/- 3500/- for device and around Rs: 4000/- rental for 4 mnths, I don't have a net connection, nor the refund back, instead the people visit to my place stating there is a due of 2200/-. When I was complaining about my signal for 3 months none of the executives turned up, because I was paying the money for nothing. But when I stopped my payments for lack of signal, people came back to me stating that I am defaulter. It's absolute lethargic approach. When it is their money they don't turn up, when customer spends Rs:7500/- from his pocket none of your executives would turn up to solve the issue. This is frustrating me.

Can you please ensure your the way this issue can get resolved.

With a great hope I am writing this compliant that this issue would end. Please let me know for any further updates on this.