Reliance Broadband — Dead LandLine and slow BB Connection for over a month

Address:

Bangalore, Karnataka

Hello Sir,
I am Kallol Samaddar, a customer of Reliance Communications UserID[protected].I have a Reliance Broadband Connection Plan of 600kbps day and 1000kbps at night.I have been using this plan for about a year now. I have had ups and downs with this connection.

1.New connection was given to me last year. The modem supplied firstly was 2nd hand. I called the technician and after 2 days it was changed. That one was also not working as it was an old one too. I called the technician again and this time he came with a new modem and broke the seal before me.So the beginning was not cool enough to he happy.

2.Then I was getting a nice speed but every one or two months I was having some problems but it was getting solved with complaints to the customer care.

3.At present I am having a huge problem with your broadband connection and also the landphone Sir. The land phone is dead for the past one month or even more. Also the broadband connection is also very slow (150-300kbps only) and ping is too high specially between the time period 7p.m. to 12p.m. which is the peak time for me to use the broadband. I have raised over 5 complaints is the past one month but nothing have been done yet. I have been calling the customer care [protected] and registering complaints but they are just closed without providing any kind of assistance and not even solving the issues. Some Complaint # are as follows:
[protected]
[protected]
[protected]

I would be thankful if you please look into this matter asap as it has been a long time for me facing the same issue.

Thanks,
Kallol Samaddar
Flat#301,Smitha Homes,
Kaikondrahalli,Sarjapur Road,
Bangalore-560035
Karnataka