[Resolved]  Reliance Broadband — Inappropriate charges in the Bill!

Address:

Bangalore, Karnataka

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Date: Fri, 27 Aug 2010 13:54:18 +0530
Delivered-To: sushil.[protected]@gmail.com
Message-ID: <AANLkTi=x-_C8AexZG6S5AGj0a+[protected]@mail.gmail.com>
Subject: Inappropiate charges accounted in the Bill!
From: Sushil <sushil.[protected]@gmail.com>
To: RCOMNodalOfficer.[protected]@relianceada.com
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Dear Kavitha,

I was customer of Reliance Wimax Broadband for almost 3 years (ID:
[protected]. Even now I have Reliance Broadband.

On July 29th, 2010 I had requested the reliance customer care to Shift my
connections to the new location, and during the call I had checked with them
if the transfer is possible. The customer care person checked
the feasibility, and took the request for the transfer. I was promised that
the connection will be shifted within 3-5 working days. After 5 days, there
was a few times I checked the status of the transfer. There was VERY POOR
response from the customer care, as well as Reliance Technical Team. After
10 days, the Reliance Technical Team person calls me, and told me and I
quote: "In location where you're staying, there is no feasibility of
Wireless Signals. As the transfer happens through signals, so the transfer
is not possible". He asked me to cancel the connection. I requested for
cancellation of the connection for that time, and I hope it was August 9th,
2010.

Later when I started to inquire for a new Land line Broadband connection
from reliance and other operators. I found out that some of the Reliance
WiMax Connections are already there in my locality. So I applied for a new
RELIANCE WiMAX connection. To my surprise, the connection was setup and is
working fine. *In simple words, I was fooled by telling lie about
feasibility crap by Reliance WiMax team. Because of this I had to pay again
Rs 500 towards installation of the new connection even though I could have
got my old connection shifted.*
*
*
After going through all the Mental pain of calling customer care so many
times, and not getting proper response I had to come to you.
Please help me or other wise I'll have to find different ways to get
Justice.

There are a few request I would like to make:

1. The additional Rs 500 needs to be adjusted against the old account, as
it was Reliance's Fault to give me the wrong information about feasibility.
*This additional money (Rs 500) should be adjusted in my Bill*.
2. Also, as I had requested the change of connection on July 29th, and I
was promised a shift of connection within 3-5 days. But later I was told the
Feasibility Issue was the reason of not shifting my connection. Since I
shifted my house the connecion was not used at all. *The cancellation
date for the connection should be July 29th, 2010.*

Please adjust the amount in the latest bill generated.

Let me know if you need any other information.

Regards,
Sushil