[Resolved]  Reliance Broadband — Connection Terminated but still they are charging me

Address:

Bangalore, Karnataka

uid:[protected],

My connection got terminated in November 2011 after number of complaints, my connection was not working from september 2011 but i have been charged for september 2011 & October 2011. and after giving request for reversal they have reversed charges of 8 days, actually i should get reversal for these 2 months since my connection did not work at all, and clearly their customer care centre executive has told that there is was a cable problem so it did not work, but i dont understand, why i should make a payment for this period, and they are repeatedly sending me alerts for payment.
Below complaint shows some of my complaint numbers:
I have a relaince broadband connection i am using it from the past 6 months, it never works continuously, every time there will be issue for every month mostly it will work for 10 to 15 days, every time we call the customer care they say that we have registered ur complaint, it will be resolved in 24 hrs and they provide s some junk complaint number as reference, but no one will respond to our complaint and if we call for the next time they say that we dont have any complaint registered.
From 12th Sep to 25th Sep regularly i.e. each day i have given complaint and each day they have taken a new complaint saying that i dont have any complaints or my previous complaint is closed saying that resolution is provided, i dont understand how they can close a complaint without resolving the issue.
And there customer care center people gives such a worst response i dont understand how they train their people they are really worst, they speak to customer as if they are there slaves.
when i called up customer care center on 25th they said that i have only 1 complaint registered on 16th sep i.e.[protected]inspite i registered more than 10 complaints) and that too it is closed saying that problem resolved.
My both Landline and Broadband are not working but they are not at all bothered.
now i got fed up hearing relaince name, since i am using Reliance mobile and Broadband, for both i am experiencing very worst experience.
again i have resgistered new complaint on 25th sep:[protected], lets see what happens to this complaint, i request all of you not to go to Reliance, he just shows up offers but once we get in, we will see the depth.

None of you are not responding, what i need to do, i have placed a request for Termination of my Broadband and Telephone connection twice but no one is responding, please terminate my connection, i am fully satisfied with ur worst service.

some of my complaint numbers:

16th sep[protected] BB and phone is not working
25th sep[protected] BB and phone is not working
01st Oct[protected] BB and phone is not working
01st Oct[protected] Waiver of bill, since connection is not working
03rd Oct - placed a complaint for Termination of connection - presently dont have the request number - till now i dint not receive any response
04th Oct[protected] BB and phone is not working, so waiver request
13th Oct - [protected] - BB and phone is not working
15th Oct[protected] Second time Termination request - no response got till today (i.e. 18th Oct 2011) - when i called up call centre they are telling that this complaint is closed.- how do i place a request to terminate my connection.
17th Oct[protected] Termination request through email
20th Oct[protected] Termination request