[Resolved]  Reliance Broadband — Reliance Broadband - Slow Speed, Poor Customer Service

The Reliance broadband have the poorest connection in the world. Customer Care will not hear to any of our problems. I have paid 500/- for new braodband connection. I didnt get the connection upto now. I made many calls to customer care in bangalore and also i have speaked to Escalation Managers and no use. They simply charge the money and will not give connection and responce. Those are Indian ****ers. Biggest [censored]S.

Yes what all you said is true here in Mumbai also. I think we all should make a big issue out of it. They really it up our money and we can not do anything.

we are using reliance landline phone no is [protected]
every time we not received bill when im call up *333 Mr.pankaj csr spoke to me very roodly he said that we cant launch complaint and disconnect the call

I am also using reliance broadnet.
initially it is ok, but nowadays it is giving more problem and whenever i am raising a complaint they are giving a complaint number, and i[censored] try check the status on next day, they will simply reply that the complaint is closed since it is resolved and then then will open a new request.
i spoke to too many times and spoke to all the floor supervisors, no use.

now i am fighting with them why they are charging me since there was a problem for more than 15 days.

i am looking for an alternate, whenever i got then definitely i will terminate reliance.

no i learned a story that none of the reliance customers will be satisfied by their service.

don't go for reliance. it is too waste and worst.

Hi

I'm also one of the sufferers with Reliance Broadband Service. May be for you this would be a lengthy story to read and you may feel its time waste. But let me tell you, once you read you'll know the complications you are going to face. Its really worth reading. And later... its your wish. And may be it may not really happen with many people, but yes, it happens...

In September 2008, I called up to one reliance representative and told him that I want to apply for internet connection. And the day I called them, by 8PM they were in my home. We have gone thru all the services and speed ranges. I opted for 75kbps as that was enough for me. But that time the amount what I have payed for them, 500/- Rs, they told me that its refundable and will be returned once the connection is terminated. And connection will be provided in 7days.

There was a urgent need for internet to me. Still minimum time I need to wait and I did. I waited for 7days. Then I called up to same representative and enquired about the status. He said he'll arrange within 1 day. Next day again I called up, again 2 more days... and days passed out like that from 7 to 20days... Finally, I spoke to him very loudly and asked him to return my money back. He gave me his branch officer number and asked me to contact. As it was my necessary, I agreed to that called him up. He gave his boss number and asked me to contact, and I followed... And the reply was same... within 2days... and from his side also... another 10days passed away...

Finally I got fedup with these local representatives and called up to customer care. They said, they'll contact us in 72 hours... and those 72hours have passed like... 72hours X 4. And all these 4 days.. I was trying to call all the people whose contact number was with me, but nobody was lifting the call.

Atlast through net search for 2 long days, I could get the address of the branch of the representative to whom I took the connection. I went to there office to speak to the higher official. But the security was not allowing me to enter. Finally, with lot much of argument, I could force him to call a person with whom I spoke on phone. And when I was enquiring, he was not answering me properly. Me... then forced to leave my dignity and manners over there and started shouting like a mad person. Then they allowed me to enter into the office... All this show went for more than an hour... There it got ended up? No...

I told the branch officer about what all has happened... and just in front of him, I tried to call the representative and his boss through my mobile. As usual.. they did not lift the call... Again there was a big show for another 45mts and finally when I was in there office, they have sent people to my home and connection was given.

This much of big show happened just for connection. And what next???????? Not yet completed...

Though connection was given, phone was not working, and internet speed was too low... infact connection itself was happening hardly... so one more complaint... And from there onwards... if internet works for 4 days... it will remain dead for 1 week. Again as usual, complaint... 72 hours... followup... Almost out of 30days... 20days phone will be default dead and net ... doesn't work for more than 15days. And if it works, it will work fine only in the late hours around 11.00pm till 4.00pm. From october till January of 2009 my days have passed with complaints and followups.

Atlast, I got frustrated and decided to terminate the connection. If connection is terminated so simply... whats the fun. Again another long episode...

In Jan 2009, may be between 23rd and 26th, I have put a request for termination of both landline and internet. On 30th of Jan 2009, it got terminated. And they informed me that within 15days his representative will come and collect the instruments. 15days... completed, reached to 1month and nobody comes... finally we received a bill. I decided not to pay the bill till some concern person comes and takes the instrument. But u know what happened... daily one of the person calls me up and asks me to pay the bill. I said when there representative comes I'll hand over him. But even then I was continuosly receiving their calls about bill payment, my reply was same. Finally one day when I was seriously with my work, they called up. I didn't receive the call. But they didnot stop calling me. They was ringing continuously and when I got fed up, I lifted the call and spoke to him so blunder language... that too very loudly. Then they said they'll come to pick in 48 hours. But what happened is... after that niether they have come nor I received any call. But I was repeatedly putting a request to send a person for instruments.

One month passed and I received another bill... this time it was 1633/-Rs or so... When I spoke to customer care, they listed the billing amount details. Out of which one was for instrument. As I didn't handover the instrument it has been charged 1000/-Rs for me. When I asked them to give the local branch address so that I can return the instrument, they did not give me address and said 72hours... One more month passed and now my bill was 2800/-Rs. Meanwhile every week I used to complaint about this to customer care... Its not possible for me to list all those numbers here...

Now, its March. And my bad luck, one day I received a normal notice from them for not paying the bill. That day I really got frustrated and shouted to those customer care people like anything. And forced them to give me local concerned person phone number. Then I spoke to him and finally atlast a person came to our home and took the instruments and gave us the receipt. Thought that atlast could get rid of mess. But no.

The next day I received a legal notice for not paying the bill amount. I spoke to customer care and said they don't have updated database about instrument return. And after a long struggle... they confirmed that I have returned it and then asked me to pay 153/-Rs. As I'm working I thought one weekend I'll pay the amount, but meanwhile I received another notice for 2800/-Rs and then again when I spoke to customer care... they said I need to pay 606/-Rs only. The next day I went to there office to pay the bill. That employee was talking so rudely and was literally misbehaving. When I told him about bill amount, he said his database is showing that we need to pay 2800/- Rs only. And was warning me... But still I said I'm going to pay only 606/-Rs. He took the amount and gave me the receipt. But again I received one more notice the same day. When I called up to customer care again he said 64/-Rs is still due from my side and I need to pay that. And when I told him about there employee's misbehaviour, he said they don't have any information about those people and they don't keep any information about local branches with them... and now its April, and still, till today I couldn't solve my problem... Still I need to pay 64/-. When I asked him the full billing details, he refused to send me and said that only 64/-Rs I need to pay and after that no more problems... I can't even check my billing details as my connection got terminated and they r not going to send me any hardcopy it.

I feel this would be the first worst punishment I have ever recieved for a small wrong decision... and that was opting for Reliance broadband connection.

Whatever I told you, I can prove you also... I can list all the complaint numbers I have been put with dates...

PLEASE DONT OPT FOR RELIANCE BROADBAND EVER. OTHERWISE YOU'LL SUFFER TO THE MAXIMUM EXTENT.

hi,
i went to take a reliance broadband connection, they Convince me to take a New Broadband USB modem 3.1 mbps. i asked them that is it possible to Coneenect Onother 5 System.They told me Sure,
but i faced lost of problem like Disconeect or No range Or very slow speed. But no techniocal person come to help me out finaly i take a tata Brodband Connection.
Reliance Service is so bad no Use of this, at the time of taking a connection they told me that your maximum bill will be 1100, but within a 20 days they send the bill amt Rs. 2563/-.
they are Cheted the common People.

Reliance Broadband (Reliance Communications) — Net connection doesn't work; when it works the speed is 300Kbps plan ,dead slow

I've Reliance Broadband and from last 2 months. I’m facing the internet problem. I've record and complaint numbers since last month so I must say from last month I’m facing PROBLEMS.

My Internet plan is 300Kbps during unlimited plan. The Problem is that the net doesn't work at all. When it works it will be equivalent to non working because the speed I get is as high as 300Kbps plan during any time any hour. But dead slow broadband any time. I was compliant more time. Not resolve the problem

compliant numbers[protected],[protected], my user id is:[protected]

I’m now writing this complaint in the slow net so as to get my problem resolved as soon as possible and I RECOMMEND OTHERS NOT TO USE RELIANCE BROADBAND, THERE WILL BE PROBLEM ALWAYS. I’m the experience holder

i have the same problem. Reliance network is a pain in ur and so i strongly recommend NOOOOOOT TO go for reliance broadband and it is better to browse in a center.The service and the customer care are just idle pumpkins. NEVER GO FOR RELIANCE ...

somebody was saying Rel connection is Pain in the ... I agree to this 2000% should hang them..

relience brodband speed is very slow and lanline not working properly