[Resolved]  Reliance Broadband — MY DETAILS HAVE NOT BEEN UPDATED"

Dear Reliance Admin,

USER ID:[protected]

It seems it was not the end of trouble, when you finally chose to provide me internet 2 months after I applied for it !!
But that was a different connection than what i applied for....
I opted for 300kbps Combo plan....and they installed the 75kbps plan !!

Lets start from beginning.....
I was promised connection within 3 working days.
It took me a million phone calls and a lot of fals promises to get the connection.

You should listen to your agents talking when they come to take money....so sweet and promising.
And see them the very next day, they dont pick my phone unless i call from some unknown number, and then too what...false promises.
The agent was Nirav Mahajan from Baroda in my case.

I dont think i have so been harassed by any service provider as by Reliance Telecom.
My problems seem to increase day by day just because i chose Reliance.

The issue now is that I applied for Rs 649(300 kps) combo plan, but you have given me the 75 kbps plan.

Somebody told me that call the Reliance Care No. and tell them your problem.
I have told my problem to 4 different Customer Care Executives on 4 different days.
Everytime they assured me that it will get sorted out in 24 hours but it does not.

They told me that they could have updated my account info but MY DETAILS HAVE NOT BEEN UPDATED in the system.
I have been hearing this for 5 days now.

I searched the internet for people who had problems like me and
without any surprise i found many people having the same problem.

I am getting frustrated by these daily dose of reliance problems, and
seriously urge you rectify it. There is a whole bunch of people who
are like me...FRUSTRATED.

It would be so nice of you if you update my details on the system and
change my plan to 300kbps.

Looking foreward for a prompt action,
Sincerely,
Puneet