Reliance Broadband — Inflated Billing | |||
Respected Sir, Reliance Internet Service user ID :[protected] Customer Account No:[protected] Bill No:[protected] Billing account No:-[protected] This is to bring to your kind notice that Our connection which was limited till 1GB restriction & we were having the same connection from the last 1.5 - 2 years but never ever faced such a situation till the Month of April – May ‘ 2010 wherein we were told due to excess usage your connection has been discontinued..... The faults that we had encountered:- 1. After usage of Internet for 15 odd days we are told that your billing has exceeded the limits so your connection would be discontinued. 2. We visited your Reliance Communications , Mall Road Office in Ludhiana & checked out that the billing was nearly about Rs 3000/- but at that time the billing was not done in proper. 3. As I have registered my connection for 1 GB only I shouldn't be allowed to exceed that kind of limit.......once you people give the limits but are silent on the extra amount you guys charge from the customer on the exceeded amount in ahead of 1 GB…….Clearly befooling the customer. 4. After being sending Letter to your Chandigarh Office...I do not get any reply but still calls that the billing would continue.......Poor Customer Grievance Cell at Reliance. I would again say you to check up with your main office servers about the wrong billing & excess Internet usage being shown in our account. I would request your authorities to get the connection disconnected & I am ready to pay the amount of Rs 330/- only that I used to pay every month....... Thanks. Was this information helpful? | |||
 2 Comments | |||
Comments
Do you want to know how Ambanis become millioner?
Just read below!
Relaince agrees that their owners become rich only ny cheating public.
Also, I heard from thier rep that with out any infrastructure, they are being forced to get deposits from public.
So, BE CAREFUL when you hear the word RELIANCE.
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 16 October 2009 13:11
To: '[protected]@relianceada.com'; '[protected]@rel.co.in.'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Till now I haven’t heard anything from you.
Also I don’t know what happened to the money collected as deposit?
I think reliance is making money only by this way??? .
If you are not replying to this mail, you are agreeing that Ambanis become millioners by only this kind of cheating.
And also you confess that I can publish this message to the journals!
Feroz
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 09 October 2009 17:43
To: '[protected]@relianceada.com'; '[protected]@rel.co.in.'
Cc: Feroz Syed Abbas, YS C
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hello…..
Will I get response????
What a non sense…..
From: Feroz Syed Abbas, YS C
Sent: 07 October 2009 09:28
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Can you please let me know the status of my refund?
This is my fourth mail where I am not getting a reply from a corporate (?!!) company called reliance
Thanks
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 06 October 2009 10:10
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
What happened here? Why there is no response from RELIANCE customer care?
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 05 October 2009 14:56
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Why there is no response???
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 01 October 2009 13:29
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Till now I haven’t heard anything from your sales team.
What’s happening?. What are you doing with my money when you were unable to give me the connection?
________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 29 September 2009 17:50
To: Feroz Syed Abbas, YS C
Subject: RE:'ADAG=[protected]'Reference to your mail
Dear Mr Feroz,
Greetings of the day!
We regret for the inconvenience caused.
This is with reference to your e-mail regarding Pending Installation of New Broadband Connection and Refund issue. Please note that we have taken up your issue with our sales team who will be in touch with you on this subject at the earliest.
Kindly be assured that we would do our best to resolve your concern.
In case you need further assistance, please do call or e-mail us.
You may contact us through any of the following means:
For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Happy to assist. Have a nice day!!
Yours sincerely,
George Augustine
Broadband Customer Care,
Reliance Communications.
NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
-----Original Message-----
Date: Tuesday, September 29, 2009 01:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail
Hi,
Please find the details below:
Let me know when you can refund the deposit.
________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 28 September 2009 12:20
To: Feroz Syed Abbas, YS C
Subject: RE:'ADAG=[protected]'Reference to your mail
Dear Customer,
Thank you for contacting Reliance Broadband Customer Care.
We tried to contact you over the phone, but were unable to reach you.
This is with reference to your e-mail regarding "pending installation of Broadband service and refund issue". Please note that in order to address this concern, we request you to provide us the following information:
• Customer Application Form number.
• Name of the person who has subscribed for services (As mentioned in Customer Application Form).
• Complete address along with the PIN code (As mentioned in Customer Application Form).
Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.
Looking forward to serve you in the future.
For additional product and service related information, you may contact us through any of the following means:
• Phone:[protected] from any phone (Toll free) or,
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Yours sincerely,
Vijay Koli
Broadband Customer Care
Reliance Communications.
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Refund for non provided broadband connection
Hi,
I have applied for a reliance broadband connection through one of your representatives during last month of AUGUST’09.
While applying for the connection I have been promised by your representative that I would get a connection by a week.
But, a month has crossed and still I am not able to get a connection.
Meanwhile, during last week I got a call from reliance saying that they were not able to provide a broadband connection in my area.
(I am located in the heart of the city, capital of Tamil nadu!!!).
Ok, but I don’t know what happened to my money paid as initial deposit. How can I get the refund.
I want a prompt response since I was not able to catch that guy who booked my connection and no proper response from the customer service also!
The sales rep’s name who came to my home is Vijay and his mobile number is: [protected]
Just read below!
Relaince agrees that their owners become rich only ny cheating public.
Also, I heard from thier rep that with out any infrastructure, they are being forced to get deposits from public.
So, BE CAREFUL when you hear the word RELIANCE.
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 16 October 2009 13:11
To: '[protected]@relianceada.com'; '[protected]@rel.co.in.'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Till now I haven’t heard anything from you.
Also I don’t know what happened to the money collected as deposit?
I think reliance is making money only by this way??? .
If you are not replying to this mail, you are agreeing that Ambanis become millioners by only this kind of cheating.
And also you confess that I can publish this message to the journals!
Feroz
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 09 October 2009 17:43
To: '[protected]@relianceada.com'; '[protected]@rel.co.in.'
Cc: Feroz Syed Abbas, YS C
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hello…..
Will I get response????
What a non sense…..
From: Feroz Syed Abbas, YS C
Sent: 07 October 2009 09:28
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Can you please let me know the status of my refund?
This is my fourth mail where I am not getting a reply from a corporate (?!!) company called reliance
Thanks
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 06 October 2009 10:10
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
What happened here? Why there is no response from RELIANCE customer care?
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 05 October 2009 14:56
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Why there is no response???
________________________________________
From: Feroz Syed Abbas, YS C
Sent: 01 October 2009 13:29
To: '[protected]@relianceada.com'
Subject: RE: 'ADAG=[protected]'Reference to your mail
Hi,
Till now I haven’t heard anything from your sales team.
What’s happening?. What are you doing with my money when you were unable to give me the connection?
________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 29 September 2009 17:50
To: Feroz Syed Abbas, YS C
Subject: RE:'ADAG=[protected]'Reference to your mail
Dear Mr Feroz,
Greetings of the day!
We regret for the inconvenience caused.
This is with reference to your e-mail regarding Pending Installation of New Broadband Connection and Refund issue. Please note that we have taken up your issue with our sales team who will be in touch with you on this subject at the earliest.
Kindly be assured that we would do our best to resolve your concern.
In case you need further assistance, please do call or e-mail us.
You may contact us through any of the following means:
For additional product and service related information, you may contact us through any of the following means:
Phone:[protected] from any phone (Toll free) or,
[protected] from any phone.
Email: [protected]@relianceada.com
Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Happy to assist. Have a nice day!!
Yours sincerely,
George Augustine
Broadband Customer Care,
Reliance Communications.
NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
-----Original Message-----
Date: Tuesday, September 29, 2009 01:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail
Hi,
Please find the details below:
Let me know when you can refund the deposit.
________________________________________
From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 28 September 2009 12:20
To: Feroz Syed Abbas, YS C
Subject: RE:'ADAG=[protected]'Reference to your mail
Dear Customer,
Thank you for contacting Reliance Broadband Customer Care.
We tried to contact you over the phone, but were unable to reach you.
This is with reference to your e-mail regarding "pending installation of Broadband service and refund issue". Please note that in order to address this concern, we request you to provide us the following information:
• Customer Application Form number.
• Name of the person who has subscribed for services (As mentioned in Customer Application Form).
• Complete address along with the PIN code (As mentioned in Customer Application Form).
Kindly be assured that after we receive the required details, we would do our best to assist you with your concern.
Looking forward to serve you in the future.
For additional product and service related information, you may contact us through any of the following means:
• Phone:[protected] from any phone (Toll free) or,
• [protected] from any phone.
• Email: [protected]@relianceada.com
• Website: www.rcom.co.in
You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
Yours sincerely,
Vijay Koli
Broadband Customer Care
Reliance Communications.
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Refund for non provided broadband connection
Hi,
I have applied for a reliance broadband connection through one of your representatives during last month of AUGUST’09.
While applying for the connection I have been promised by your representative that I would get a connection by a week.
But, a month has crossed and still I am not able to get a connection.
Meanwhile, during last week I got a call from reliance saying that they were not able to provide a broadband connection in my area.
(I am located in the heart of the city, capital of Tamil nadu!!!).
Ok, but I don’t know what happened to my money paid as initial deposit. How can I get the refund.
I want a prompt response since I was not able to catch that guy who booked my connection and no proper response from the customer service also!
The sales rep’s name who came to my home is Vijay and his mobile number is: [protected]
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