Reliance Broadband — Poor Download Speeds & fake selling of connections

I have taken Reliance Broadnet connection under INR 450/- per month @ 75kbps unlimited data transfer plan few days back under the Customer ID no. :[protected] in Gurgaon. Each time i try downloading, the speed of download never exceeds 10.0 kbps. I don't know why at the time of selling these guys claim that they have laid optical fibre cables and a dedicated line will be provided in which download speed will be in the range of 60kbps-65kbps.
Now if you try to contact Customer care, they give you the complaint number as well as the time frame in which this problem will be resolved. But noone ever turns up to resolve the problem.
Really, it is as worse as you cab expect upto.