Reliance Broadband — Refund for HSD

Address:

Chennai, Tamil Nadu

I bought a Reliance Broadband connection in the month of Jan 2011, The Reliance sales representative promised me that the connection speed would be 3.1 mbps. I asked for the demo before my purchase, but the Reliance sales representative refused for the demo and promised me that the area where I will use the connection mostly is a core area and the connection will work 100% perfectly hence no need for demo. Also the sales representative made me to make the payment online and promised me few offers. He did not mentioned anything about the HSD modem device which I bought for this connection is a non refundable in case the connection did not worked and no terms and conditions in the online payment process. When the connection is commissioned it worked at the maximum speed of 200kbps, I contacted the Reliance technical support team and they told me that It’s due to network congestion and It’s know issue for quite long time.

I informed the Reliance to cancel the connection immediately since It did not worked as promised and to refund the money which I paid for the HSD modem. Now Reliance refuse to repay and saying that the HSD sold on outright sale basis and they can’t refund. Wherein the term “outright sale basis” was not told to me before my purchase also the connection did not worked as promise. Please help me to get my refund for the HSD. I have all the e-mail communication with Reliance on this matter.