[Resolved]  Reliance Broadband+ Data Card — Suspension of services

A transcript of the email I sent to Reliance is given below. Reliance has unnecessarily harassed me.

Dear Sir/ Madam,

This is with reference to poor service meted out to consumer. We pick a product from a reknowned company to get good quality of product as well as service. However, in the case of relaince datacard, this is GROSSLY WRONG !!

You have diconnected my internet on 29th October 2009 without informing me. IT IS THE MORAL RESPONSIBILITY OF THE COMPANY TO PROVIDE GOOD SERVICE TO CUSTOMERS - WE ARE PAYING FOR IT AND NOT ASKING FOR FREE SERVICE. I AM NOT A DEFAULTER IN PAYMENTS AND NEITHER AM I A DISHONEST CUSTOMER. I would like to know the reason for such quality of service please !!

On calling up reliance customer service I found out that they have disconnected the internet for want of address proof though I have already provided the same at the time I brought the datacard and it was also verified by your office. Inspite of this, I spoke with customer service and asked for address where I can re-submit the address proof. The customer service is sick and inefficient - they sent me first to an address where there were no reliance offices and then to DAKC where the security did not allow me to enter the premises. I was waiting for more than an hour and not to mention the time and money I spent calling up the customer care for information. Till date my problem is not solved. I have brought your service for my convenience but it seems that you are not concerned about customers. It is pathetic to see such a reputed and gloal business house behave in such an irresponsible manner - its akin to shaming Indian Global brands !
Please do not harass the customer.

Anticipating an appropriate response from your team to sort out this problem immediately.

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Regards
Ankur Saxena
Mob No. +91-[protected]
Datacard ID - [protected]