[Resolved]  Reliance Broadband — Fraudulent Information - Worst Service

Address:

Visakhapatnam, Andhra Pradesh

Few days ago, I disconnected the connection as collection calls and people started visiting my home even after making a payment. This is the worst company I ever dealt with as they do not have a track of what they are doing and obsolete management which does not have any control of employees. Not only this but there were lot of complaints which were never resolved.

After disconnection, they sent a final bill and I wanted to pay the bill early depending on my previous experiences as I don't want to see any reliance collection stupids to visit my home after making payment. I attempted to do it online. Two times I received confirmation emails that the payments were not processed. I attempted for the third time and realized that all the three payments were processed. I made 2 excess payments due to the misleading emails from reliance. I contacted one employee from reliance and he said that it will take 45 days for refund. I told him that it is their mistake to provide wrong information. As expected, those fools never wanted to listen to me. I wrote a mail to all possible contacts including Mr.Anil Ambani. I received several auto responses that I will be contacted in 24 hours but even after 48 hours, no one bothered to contacted me. They are like parasites living on customers' blood and they got used to it. I recommend all never deal with reliance. My subscriber id is[protected]

I am pasting a brief story below:

Dear Reliance Irresponsible Management,

YOU STOLE MY MONEY BY SENDING FRAUD EMAILS TO ME AND ON TOP OF IT YOU ARE LEAST BOTHERED TO CONTACT ME OR RESOLVE MY ISSUES EVEN AFTER SENDING ME TWO ACKNOWLEDGEMENTS YESTERDAY THAT I WILL BE CONTACTED IN 24HRS AND IN OTHER ONE THAT I WILL BE CONTACTED IN ONE WORKING DAY. I WANT MY MONEY BACK AND I AM NOT GOING TO SIT AND WATCH YOUR FOWL PLAY. CREDIT MY ACCOUNT IMMEDIATELY. CAN'T YOU READ AND UNDERSTAND WHAT YOU HAVE SENT TO ME????? AFTER RECEIVING YOUR FALSE/FRAUD EMAILS THAT MY PAYMENTS WERE CANCELLED, I ENDED UP MAKING THREE PAYMENTS. I WANT A RESPONSE IMMEDIATELY.
--
prakash
[protected]@eml.cc


----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Fwd: Fwd: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Mon, 09 Jul 2012 18:50:11 -0700

Dear Mr.Ambani,

I am providing the snap shot of my bank account. Please resolve this matter immediately and credit my account immediately.

1
09/07/12
IPAY/ESHP/BD/16335857/MIDB[protected]_REL DR 650.00
2
09/07/12
IPAY/ESHP/BD/16335677/MIDB[protected]_REL DR 650.00
3
09/07/12
IPAY/ESHP/BD/16335814/MIDB[protected]_REL DR 650.00
--
prakash
[protected]@eml.cc


----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Fwd: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Mon, 09 Jul 2012 04:14:41 -0700

Dear Mr.Ambani,

Even after getting rid of your connection, seems that reliance is still haunting me. I wanted to pay the bill today and get rid of you completely. After two attempts, your company sent me 2 emails that the payments have been failed or not processed. However on the third attempt, I realized that all the three payments were processed/deducted from my bank account. Again one more time, I was cheated by your company's fraudulent emails. I will also forward those emails to you. All the amount in my account was deducted by you and when I contacted your office they are saying it will take 45 days. I am seriously in need of money and credit the same immediately. Is it my mistake again because your company sent false emails? This is painful and harassment. PLEASE RETURN MY EXTRA 2 PAYMENTS IMMEDIATELY TO MY ACCOUNT AS I CAN'T WAIT FOR 45 DAYS AS I REQUIRE THE MONEY URGENTLY. Thank you.

email confirmations from your company that my payments have not been processed:

Dear Customer,

Thank you for using My Services on http://myservices.relianceada.com/.

We would like to inform you that your payment of Rs.650 on 09/07/2012 16:08:22 (Transaction Reference Number : 21651518, Authorization Code : MIDB[protected]) for Subscriber number[protected] is Failed (or) Cancelled.

Please try after Sometime.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Customer Care
Reliance Communications


Dear Customer,

Thank you for using My Services on http://myservices.relianceada.com/.

We would like to inform you that your payment of Rs.650 on 09/07/2012 16:05:28 (Transaction Reference Number : 21651369, Authorization Code : MIDB[protected]) for Subscriber number[protected] is Failed (or) Cancelled.

Please try after Sometime.

Thank you for choosing Reliance, India's No.1 Network.

Regards,
Customer Care
Reliance Communications

Id:[protected]
Ph: [protected]
--
prakash
[protected]@eml.cc


----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com, rcom.[protected]@relianceada.com, [protected]@core.nic.in, [protected]@nic.in, [protected]@trai.gov.in, [protected]@relianceada.com
Subject: Due Date Reminder - Kind Attn - Mr. ANIL AMBANI
Date: Tue, 19 Jun 2012 01:08:26 -0700

Dear Reliance Irresponsible Stupids,

YESTERDAY AND TODAY ONE BLOODY FOOL BY NAME AVINASH VISITED MY HOME ASKING FOR A PAYMENT EVEN AFTER MAKING A PAYMENT. I MADE A PAYMENT ON THE 14TH OF THIS MONTH AND I HAVE A CONFIRMATION ALSO. WHY ARE YOUR PEOPLE VISITING MY PREMISES. IN BOTH THE SITUATIONS, I WAS NOT THERE AT THE HOME. THAT FELLOW WAS TOLD THAT THE BILL HAS BEEN ALREADY PAID AND I WAS NOT THERE. STILL HE WAS ARGUING AND STANDING IN FRONT OF THE DOOR LIKE A WATCH DOG. NOT ONLY THAT BUT HE WAS PEEPING FROM WINDOWS WHICH WAS VERY EMBARASSING. I WILL NOT ACCEPT THIS KIND OF WORST BEHAVIOUR. WHAT IS THIS HARASSMENT INFRONT OF NEIGHBOURS? AND PEOPLE WHO ARE WATCHING. YOU ARE BEHAVING LIKE EDUCATED BRUTES. ONE MORE INSTANCE, I WILL FILE A COMPLAINT IF YOU HARASS ME OR MY FAMILY MEMBERS. I WILL NEVER HESITATE TO GO MEDIA AS WELL. BECAUSE OF YOUR ATTITUDE AND CARELESS BEHAVIOUR TOWARDS CUSTOMERS, I AM CANCELLING THE CONNECTION. REMOVE IT IMMEDIATELY. PLEASE INFORM YOUR CALLERS NOT TO ASK ME AGAIN AND AGAIN WHY AM I CANCELLING THIS CONNECTION. SHAME ON YOU STUPIDS.

Mr.AMBANI, IF YOU ARE READING THIS EMAIL AND IF YOU ARE IN MY POSITION, IMAGINE IF THE SAME SITUATION HAPPENS TO YOU AND YOUR FAMILY MEMBERS OR YOUR WIFE RECEIVES SAME KIND OF HARASSMENT AND A BLOODY FOOL FROM A COMPANY PEEPS IN TO YOUR WINDOW AND NOT ONLY THAT IF THAT FOOL IS NOT LEAVING STANDING INFRONT OF YOUR DOOR WHEN YOUR NEIGHBOURS ARE WATCHING. ALL THIS CRAP IS HAPPENING TO ME EVEN WITHOUT A MISTAKE OF MINE.

IF YOU STILL FEEL THAT I HAVE NOT MADE THE PAYMENT, PLEASE REPLY TO THIS EMAIL AND LET US PROVE WHO IS WRONG AND STUPID. THERE IS NO CONTROL OVER YOUR EMPLOYEES AND YOUR GREEDINESS. YOU WANT MONEY BUT NO SERVICE.
--
prakash
[protected]@eml.cc


----- Original message -----
From: prakash <[protected]@eml.cc>
To: [protected]@relianceada.com, [protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com, anil.[protected]@relianceada.com
Subject: Fwd: Due Date Reminder
Date: Fri, 15 Jun 2012 22:34:56 -0700

YOUR COMPANY HAS SOME SERIOUS PROBLEM. WHY ARE YOU IRRITATING US. I MADE A PAYMENT ALREADY AND YOU ARE SENDING ME REMINDERS. I WROTE AN EMAIL ALSO REGARDING THE SAME TO YOU EARLIER. ARE YOU GONE CRAZY?????? ALSO I HAVE NOT RECEIVED ANY CALL/RESPONSE FROM A MANAGER TO CANCEL THE CONNECTION IMMEDIATELY AND THE COMPLAINT I ESCALATED. YOU ARE MORE INTERESTED IN GATHERING MONEY THAN RESOLVING ISSUES. DO YOU WANT TO DELAY MORE AND SQUEEZE MY MONEY?

SUBSCRIBER ID[protected]
PHONE [protected]
--
prakash
[protected]@eml.cc


----- Original message -----
From: RCOMBB.[protected]@relianceada.com
To: [protected]@eml.cc
Subject: Due Date Reminder
Date: Fri, 15 Jun 2012 16:32:57 +0530 (IST)



Dear Customer,

Thank you for being a valued Reliance Broadband customer.

This is to inform you that your current bill of Rs. 730.18 for the MAY month is due on 13/06/12. We request you to kindly make the payment before due date 13/06/12 to avoid late payment charges & enjoy uninterrupted services. Please ignore this mail if you have already made payment.

You can also view and pay online bill at your convenience by registering at http://myservices.relianceada.com

Incase you seek any assistance, please call us at 3033 7777/[protected] or email us at [protected]@relianceada.com


We look forward to a lifetime relationship with you and assure you our best services at all times.


Warm Regards,
Reliance Broadband
Customer Relationship Team