[Resolved]  Reliance Broadband — Irrational charges

Address:

Jaipur, Rajasthan

Hi,
I am Balram Sawhney, a retired person staying at Jaipur. I was sold a Reliance broadband connection (billing a/c no- [protected]) in the name of my daughter-in-law Mrs.Tanu Sawhney. We were promissed unlimited usage with speed 300 kbps at one time installation charges of Rs.499+10% tax, which we paid via cheque no 340912 of State Bank of Bikaner and Jaipur dated 02/07/2010. The scheme offered calls worth Rs.50 free per month and local calls @ 50p and STD at Rs.1.00. We were promised that every month Rs.75 will be reduced from our bill for the first 8 months.
We were fine till we received the first bill of Rs. 924.35. The bill reflected installation charges of Rs.500 plus taxes on the same, which had paid before hand via a cheque. Also as promised Rs. 75 wasn't reduced from our bill amount.
Ever since I have been following up with Reliance executives on this but no one is ready to help me. I have been trying to contact the sales executive Navneet ([protected]), but he doesnt even answer my calls. I have contacted Laxman, who claimed to be the group leader ([protected]) but, no use. I contacted Dharmendra, who claimed to be the sales team leader ([protected]) but same no use. I contacted another officer Gaurav ([protected]) but again no use. I contacted Sanjay, the collections officer ([protected]) and after several rounds of going to thier offices and discussions with the above people I was told that they would take care and I should deposit only Rs.290 towards the bill and the installation and other charges which were wrongly levied would be reversed. I deposited the money but the wrongly levied charges have not been reversed and I have been receiving harassing collection calls daily saying I havent deposited Rs. 600 towards installation and I am being threatened that the connection would be cut.
Senior citizens are been harassed inhumanly like this by Reliance. I have been running from one office to the other but nothing seems to be working up. Pls help.

Kind regards,
Balram Sawhney
[protected]