[Resolved]  Reliance Broadband — broadband locked by reliance

Address:

Maharashtra

I got reliance broadband no.[protected] on[protected]. connection was fine till first billing cycle of[protected]. After paying proptly on[protected]. my broadband connection was disconnected without any notice.
On inquiry customercare unofficially informed me that my old mobile no.31004280 which i discontinued in aug 2004 shows outstanding of RS.3331/- for which connection might be blocked.The said mobile was received by me aftermaking a full payment of sum Rs.22,000 in primary offer.for full payment for 3 years. outof which Rs.400 was adjusted monthly.After surrender of mobile I was entitled to refund of Rs9000 approx. Customercare did not solved my problem of refund for three months. Hence I emailed to then Chaiman MR.Mukesh Ambani who solved the problem via his secretary and i got refund of RS.9000 approx within two days.From this case it is clear that I do not owe any Rs3331/-. Yet they have disconnected my service but still their customercare people are saying the service is operational from their end.Yet on two occassions they were unable to start the same when i visited them. I asked them to send service engineer to my home but no action is taken for two weeks. yet they are billing me RS.551.50 for broadband which is blocked. Unofficialy they have told me to pay for mobile bill of RS.3331/-
which is sheer cheating as my cheque was cleard by Mr.Mukesh Ambani who can never allow excess payment go out from reliance pocket.It seems that ADAG group has started cheating practice to get the funds for his RCOM. I have decided to boycott all the products of ADAG group and decided not to invest in their companies looking at the dismal performance of reliance power where common people have heavily lost on their share values reduced by 50%. I THINK ADAG GROUP SHOULD STOP THE USE OF RELIANCE LOGO AS IT SEEMS THE WORD FITS TO ONLY MR.MUKESH AMBHANI LED COMPANIES.