[Resolved]  Reliance Broadband Net Services — confusion about correctness of bill

RE: User ID Details - Deepak Trading‏
From: Deepak Dugar ([protected]@hotmail.com)
Sent: 25 February 2010 16:00PM
To: arup.[protected]@relianceada.com
[protected][protected][protected][protected]
To: [protected]@hotmail.com
Subject: User ID Details - Deepak Trading
From: Arup.[protected]@relianceada.com
Date: Wed, 24 Feb 2010 15:46:27 +0530


Dear Sir / Madam:

Greetings of the day !!!!!!!!

As req, Pls find the User ID Details.
Regards,
Arup Chowdhury,
Revenue Assurance - WB/BI/JH
Enterprise Broadband Division
Kolkata
Always : 30331809


Dear Sir,
I thank you for sending me the details of my usage of broadband services for the period 11/01/2010 to 10/02/2010. While going through the details, I found few entries which needs explaination. Your last entry shown is on 24/01/2010
Item no 1> which is impossible as being a Sunday our office was closed and there is no way I could have used the service as shown in your chart.
Item no 2> my start time shows 16:15 and end is 17:53 and next entry shows start time to be 17:29 to 17:37,
Item no 3> It is not possible for me to use the service at 1 am in morning at my office,
Item no 4> my start time shows 14:44 and end is 15:33 and next entry shows start time to be 15:01 to 17:50,

Similar time start and ending error is shown on 24/01/2010

Date Start Time End Time Session duration(hh:mm:ss) Data Upload(KBs)Data Download(KBs)Total data transferrred (KBs) Cumulative Usage(MB)

1/24/2010 13:06:40 14:19:16 01: 12:[protected] 1329 1>?
1/24/2010 13:06:17 13:06:30 00: 00:[protected] 1086 ?
1/24/2010 13:05:47 13:06:04 00: 00: 17 39 32 71 1086 ?
1/24/2010 11:56:30 13:30:23 01: 33:[protected] 1086 ?
1/24/2010 11:53:17 12:25:03 00: 31:[protected] 778 ?
1/23/2010 13:18:56 13:51:17 00: 32:[protected] 768
1/21/2010 14:30:44 15:03:34 00: 32:[protected] 766
1/21/2010 13:42:10 14:01:12 00: 19:[protected] 764
1/21/2010 11:22:17 12:24:30 01: 02:[protected] 763
1/20/2010 17:29:05 17:37:01 00: 07:[protected] 756 ?
1/20/2010 16:15:31 17:53:08 01: 37:[protected] 748 2>
1/20/2010 0:29:23 1:05:42 00: 36:[protected] 510 3>
1/19/2010 11:08:00 15:33:33 04: 25:[protected] 480
1/18/2010 14:13:49 14:47:18 00: 33:[protected] 456
1/18/2010 13:41:57 13:43:20 00: 01:[protected] 454
1/18/2010 13:10:02 13:37:37 00: 27:[protected] 453
1/16/2010 22:08:05 22:36:38 00: 28:[protected] 432
1/16/2010 19:57:57 20:29:43 00: 31:[protected] 368
1/15/2010 15:01:31 17:50:48 02: 49:[protected] 368 ?
1/15/2010 14:44:51 15:33:50 00: 48:[protected] 62 4>
1/14/2010 12:47:31 15:28:57 02: 41:[protected] 58
1/13/2010 18:33:08 19:19:37 00: 46:[protected] 47
1/13/2010 18:00:36 18:20:55 00: 20:[protected] 37
1/13/2010 16:59:47 17:05:05 00: 05:[protected] 31
1/13/2010 13:03:46 14:55:52 01: 52:[protected] 30
1/12/2010 17:25:56 18:19:56 00: 54:[protected] 18
1/12/2010 14:13:27 15:19:25 01: 05:[protected] 9
1/11/2010 14:31:33 15:04:02 00: 32:[protected] 4

I request you to go through the chart and explain the abovenoted points as soon as possible.

Thanking you,
Yours faithfully

For Deepak Trading Co
Deepak Dugar

In response to my query I got this response :-

'ADAG=[protected]' Reference to your e-mail‏
From: [protected]@relianceada.com ([protected]@relianceada.com)
Sent: 09 March 2010 09:16AM
To: [protected]@hotmail.com ([protected]@hotmail.com)

Dear Customer,

In response to your e-mail regarding "Bill Related Dispute", registered under the Service Request ID[protected]. Please note that your complaint has been resolved from our end with the resolution that as checked in the system all the data usage for the bill dated 11.02.2010 has been charged correctly as per the rate plan.

Hence, we are unable to process any request for waiver.
Looking forward to serve you in the future.

Yours sincerely,
Gafur Khan,
Broadband Customer Care

Reliance Communications.

Please help me to evaluate the usage data given above that whether it is correct or not.Your opinion in regard to this matter is very important.

Thanking you,
Deepak