[Resolved]  Reliance Broadband Plus — Reliance Broadband Plus Network Issue in BTM Bangalore

Address:

Bangalore, Karnataka

Sir,
I am a Reliance BroadbandPlus customer (BTM, Bangalore) since September 2010. When I took the connection (IBM Corporate plan), it was really fast and reliable. But since the last 5 months(since Feb 2011), the network is really poor and is getting disconnected always. Ideally itshould be in 3.1 MBPS when we connect using HiSpeed option. Since last 5 months, the speed switches between 3.1 MBPS and 2.4 MBPS , and sometimes to 0 MBPS. Whenever it changes from 3.1MBPS, we wont be able to access any sites. More than 100 people from IBM has taken this connection in my office and whoever stays near BTM is having the similar issue. I used to visit my native in Kerala , and I am not facing any issues there with my datacard(Initially I thought its an issue with my datacard). As the issue is only present when I am in BTM area , I realized that its something wrong with the network.So I called up the reliance customer care, and they themself told me that some network upgradation is happening in BTM area and hence this issue would be there till July.I am really surprised after hearing that.What kind o[censored]pgradation they are doing which is taking more than 5 months to complete?. I am really fed up with this issue, and I am not able to use the connection from my home. I dont know how long it would take Reliance to resolve this. I am not sure really anybody is working to resolve this issue. If any Reliance authorities are seeing this message, please do needful to resolve this issue as early as possible.

Regards

Unni