[Resolved]  Reliance Broadband — No Service / wrong billing

Address:

Pune, Maharashtra

No connectivity - No Service

I purchase broadband (Wmax) on month of March 2009 and disconnected on Sep2009. Its speed and connectivity is poor that it disconnect within 2 or 3 minutes and when it connect speed mean " A bike run when its petrol is empty".

About the complain; no one is responsible for that. I approx send more than 20 mails, but not get any satisfied solution.

They closed the connection, but after that I was receiving bills. I had already informed them about this and requested to clear my deposit and closed communication for this.

Now I am getting threatening calls from reliance. They used slang language. I have all details paid bills receipt and instruments submission receipt.

You are kindly requested to look into the matter and do the needful.

My details are
A/c No.[protected]
Billing A/c No : [protected]

Thanks & Regards
Kranti Kumar Dwivedy
[protected]


For your information attached some details.

Mail 1

----- Original Message -----
From: HRD ( 10jobs.co.in)
To: CustomerCare
Cc: Datta.[protected]@relianceada.com
Sent: Friday, October 30, 2009 2:22 PM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Mr. Dharmadhikari,

Connection has been closed since last two month and your executives have already takne instruments then why you are sending mail. kindly check your record and update.

Thanks
Kranti
----- Original Message -----
From: CustomerCare
To: [protected]@10jobs.co.in
Sent: Friday, October 30, 2009 1:53 PM
Subject: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
www.reliancecommunications.co.in

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You
Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.

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Mail 2
From: Kranti Kumar (10jobs.co.in , Pune)
To: Kranti Kumar (10jobs.co.in , Pune) ; Datta.[protected]@relianceada.com
Cc: [protected]@relianceada.com
Sent: Wednesday, September 09, 2009 6:47 PM
Subject: Re: Feedback

Boss cut my connection. I don't want to continue with Ymax. Net is not working now.
----- Original Message -----
From: Kranti Kumar (10jobs.co.in , Pune)
To: Datta.[protected]@relianceada.com
Cc: [protected]@relianceada.com
Sent: Tuesday, September 08, 2009 2:33 PM
Subject: Feedback

Dear Reliance Team;

I am not happy with services provided by you. I am paying money for better speed and services, but facing problem many times in terms of connectivity and speed. I have already companied many time regarding this problem. Now limit is over and I can't continue with reliance WMax. Please unsubscribe my connection. There is no need to continue this poor service.

My ID is :[protected].

Please remove connection.


Thanks & Regards
Kranti Kumar Dwivedy
[protected]

Mail 3

----- Original Message -----
From: HRD ( 10jobs.co.in)
To: CustomerCare
Cc: Datta.[protected]@relianceada.com
Sent: Wednesday, July 01, 2009 7:03 PM
Subject: Re: Monthly Bill Invoice Number :[protected] Ph :[protected]

Hi,
please correct your bill.
Late Payment charges :Payments for Bill statement should be deposited on or before the due date specified in the
Bill. In the event of non-payment of bills, a penalty of 2.5 % per month or Rs. 25/- whichever is higher shall be levied
in the next billing statement.
chk may bill . you are ading 59.24 Rs. why is it ?????????. and my payment was late due to your poor services. Your payment collector collect payment before bill generation date. then why you are charging late payment.
Kindly look into the mater and requested to do the needful.

Thanks
Kranti
----- Original Message -----
From: CustomerCare
To: [protected]@10jobs.co.in
Sent: Wednesday, July 01, 2009 5:46 PM
Subject: Monthly Bill Invoice Number :[protected] Ph :[protected]

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
www.reliancecommunications.co.in

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You
Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.
Mail4
----- Original Message -----
From: Kranti Kumar (10jobs.co.in , Pune)
To: Datta.[protected]@relianceada.com
Sent: Saturday, June 20, 2009 1:03 PM
Subject: Complain - Error in Connectivity

Dear Mr. Dharmadhikari,

Apropos to my discussion with your executive we are sorry to tell you about poor services of Y-Max. We are facing a lot of problem and it is really suffering our work. We have put-up a lot of complaint against connectivity problem and log out problem.
Major problem is connection logout daily ( twice to thrice time in a day) during the work and it take 30 min to 1 Hrs to reconnect, that effects my work.
second is connectivity, it takes 1 to 2 Hrs to reconnect after power off and some time in morning.
Third problem is speed. We are not getting proper speed like a 1 MBPS line. some time it work like 56 KBPS type of line.

For your information I am giving some complain, many are missing in list or not noticed at that time. Boss we are spending 1 Hr. daily to speaking with your CC Dept.

You are kindly requested to look into the matter and again requested to do the needful.

Complaint Number Date Time
9308019 28-Mar 7.50 pm
93598104 01-Apr 8.30 pm
93842866 04-Apr 1.50 pm
95914511 27-Apr 10.30 am
95917532 29-Apr 11.15 am
96602462 04-May
95720985 05-May
98319661 22-May 4 tmes
98406983 23-May 9:00 AM
no compl. 25-May 9:00 AM
98589660 25-May 10:00 AM
98673178 25-May
98909819 28-May 9:00 AM
99017489 29-May 9.15 am
[protected] 17-Jun 11.45 am
Nagina (Tech) not give compl. No 19-Jun 2.45 pm
98589660
[protected] pc protact- still awaited


Thanks & Regards
Kranti Kumar Dwivedy
[protected]