Reliance Broadband — Worst Consumer and Technical Services

Address:

Rajkot, Gujarat

Issues I faced with Reliance Communications Ltd. are;

1. Technical problems (False Rings, Internet Disconnection Frequently, Phone Out of Service Frequently) for 23 days in a month of April-2011.

2. After migrating in Plan of 1 Mbps, I am not able to getting speed of 64 Kbps for Download or Upload. Your customer care is advice to check it with speedometer and in that case meter give a result of 1 Mbps upload and 600 kbps of download but buy checking with ICMP ping utility it is not even 64 Kbps for Download or Upload. I have attached screen shots for these please check it.

3. Customer care and local authorities are register different complain or half complain other than actual problem that we faced.

4. Your technical staffs are close or mark status as solved for complains after just visiting but in actual the problem is still there. Your technical staff is not getting any review form customer for the services.

5. Every time when I call to customer care I need to give them explanation to each of your representative there isn’t any internal communication between them.

6. Nodal and Applet authorities are not answering or even pick up any call made from our side.

7. Your customer care on toll free no. are answered very such an un-mannerly and they are also denied to transfer call to senior or higher authorities, so if we need further clarification for complain to whom we contact?