Reliance Broadband Service — Service not provided as agreed

I have been using reliance broadband since september 2008. I requested for a 256kbps speed package. Which i did recieve. After a few weeks i upgraded it to 512kbps speed with accoeding to the customer department would give me a download speed of 75kbps per package.

Given below are few of the complaint numbers and dates

[protected]/09
[protected]/10
[protected]/10
[protected]/10
[protected]/11

On all these occasions i was either sent a Tech. Enginner, who was not able to resolve my issues and walked off saying it's your problem not ours.

There have been instances where the tech. voice team of reliance, told me that it's a issue with the "OS", which was absolute nonsense.

I am being charged and harrased for a service i am not using. My download speed varies between 8kb to 16kb all the time, whereas i was told a download speed of 75kbps.