Reliance Broadband Service — Making Harassment Calls | |||
Dear Sir, I was the customer of Reliance broadband service for 3 years. But because of their poor service i had disconnect the connection. for it i made a call on reliance customer care and they said that your connection will be disconnected in a week time. after that i got a mail from reliance that your connection is disconnected on 11th april 2013. after that I got bill from reliance and start getting calls from reliance to pay the bill for the internet service which i was not using. even though I paid 550/- rupees in cash and return the modem as told by the customer care executive to an executive who came to my home to collect the money and in return he gave me the full and final receipt and a letter for the same. Now after 15-20 days. I am again getting harassment calls from reliance to pay broadband bill . They are saying that your bill is still pending and you have to pay it. I don't understand that once reliance issued a receipt of full and final payment and collect the model how they can generate the bill for a service which they are not providing. Please let me know what to do. my Reliance account no was [protected] and my name is Pankaj Gupta. Waiting for you kind response. Regards Pankaj Gupta Was this information helpful? | |||
 3 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
Reliance spend money on marketing to suppress or bypass victim consumers.
Reliance spend money on attorney to harass victim consumers to forcefully pay the bills for worse services.
So now its time to unite all victim consumer and show the this big biz people that what people can do...
All we have to do is don't use Reliance broadband and don't recommend to friends and on social network to use reliance broadband
If you don't have choice other then reliance then keep following things in mind...
Don't give any advance amount to reliance marketing people.
Once you start service always keep track of all complain on Excel sheet
and ask for wavier and send mail to authorities about poor service of rcom.
Reliance take block you for 24 hours once your connection stops working.
If your complain about connection not working is not resolved by reliance technical team . you can call to Higher authorities by this number [protected].
REMEMBER this is a paid number so keep your discussion to the point.
once you register with Higher authority you have to wait for 4 days. which is processing time for higher authority.
Make one folder on your computer to save screen shots of Internet speed using speedometer and http://www.speedtest.net/ during whole day when you face low speed.
if you get low speed for continuous 3 days then you liable to submit low speed complain
What is the permissible minimum Broadband speed limit?
http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=68&qid=1&link=...⇄
Q 4. What is the permissible minimum Broadband speed limit?
A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.
http://www.rcom.co.in/Rcom/personal/customercare/customercare_internet_wireline....⇄
As we all know reliance always start business with consumers money...
Lets see how?
Recently reliance has started plans like
Thunder 549 Thunder 699 Thunder 899 Thunder 1099
Reliance also starts taking advance rental in this period.
Why because they are know that because of this false marketing complain so many customer unsatisfied with the speed. so they take bill amount at the start of the month.
and start updating hardware after starting a fake marketing campaign which looks so cheap compare to other service provider.
Most of the marketing executives only highlight that you get
1 Mbps @ 549 and Data Usage is Unlimited
2 Mbps @ 699 and Data Usage is Unlimited
4 Mbps @ 899 and Data Usage is Unlimited [Circuit Breaker Trigger 20 GB - 4 Mbps upto 20 GB, thereafter 1Mbps]
4 Mbps @ 1099 and Data Usage is Unlimited
They don't try to visualize that this speed is shared between 10 users
Max. Contention Ratio for Home users 1:10
So now lets see how this plans actually works
force of water, flow from only one pipe
force of water, flow from ten pipe from one pipe
What this means ?
if all 10 users are active then you get following speed
1 Mbps/10 users = 100kbps
2 Mbps/10 users = 200kbps
4 Mbps/10 users = 400kbps
Reliance spend money on attorney to harass victim consumers to forcefully pay the bills for worse services.
So now its time to unite all victim consumer and show the this big biz people that what people can do...
All we have to do is don't use Reliance broadband and don't recommend to friends and on social network to use reliance broadband
If you don't have choice other then reliance then keep following things in mind...
Don't give any advance amount to reliance marketing people.
Once you start service always keep track of all complain on Excel sheet
and ask for wavier and send mail to authorities about poor service of rcom.
Reliance take block you for 24 hours once your connection stops working.
If your complain about connection not working is not resolved by reliance technical team . you can call to Higher authorities by this number [protected].
REMEMBER this is a paid number so keep your discussion to the point.
once you register with Higher authority you have to wait for 4 days. which is processing time for higher authority.
Make one folder on your computer to save screen shots of Internet speed using speedometer and http://www.speedtest.net/ during whole day when you face low speed.
if you get low speed for continuous 3 days then you liable to submit low speed complain
What is the permissible minimum Broadband speed limit?
http://www.trai.gov.in/Content/faq_subcat_details.aspx?id=68&qid=1&link=...⇄
Q 4. What is the permissible minimum Broadband speed limit?
A. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user.
http://www.rcom.co.in/Rcom/personal/customercare/customercare_internet_wireline....⇄
As we all know reliance always start business with consumers money...
Lets see how?
Recently reliance has started plans like
Thunder 549 Thunder 699 Thunder 899 Thunder 1099
Reliance also starts taking advance rental in this period.
Why because they are know that because of this false marketing complain so many customer unsatisfied with the speed. so they take bill amount at the start of the month.
and start updating hardware after starting a fake marketing campaign which looks so cheap compare to other service provider.
Most of the marketing executives only highlight that you get
1 Mbps @ 549 and Data Usage is Unlimited
2 Mbps @ 699 and Data Usage is Unlimited
4 Mbps @ 899 and Data Usage is Unlimited [Circuit Breaker Trigger 20 GB - 4 Mbps upto 20 GB, thereafter 1Mbps]
4 Mbps @ 1099 and Data Usage is Unlimited
They don't try to visualize that this speed is shared between 10 users
Max. Contention Ratio for Home users 1:10
So now lets see how this plans actually works
force of water, flow from only one pipe
force of water, flow from ten pipe from one pipe
What this means ?
if all 10 users are active then you get following speed
1 Mbps/10 users = 100kbps
2 Mbps/10 users = 200kbps
4 Mbps/10 users = 400kbps
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Reliance — harrsement call
hi my self kishan, user 0f no.[protected] give me blank call so i want detail about it. plz help and show your support.