[Resolved]  Reliance Broadband — Excess Billing and threatening calls for recovery

Reliance Broadband + — excess high billing

NAME - HAFIZUDDIN AHMED NO- [protected], PLAN -3GB Rs 750/- RENTAL . I HAVE RECEIVED MY FIRST BILL OF Rs 384/- 13 DAY BILL AFTER THAT MY NEXT BILL CAME AND TO MY SURPRISE IT WAS Rs 2048/- .I DONT USE THE NET REGURALY AND WHEN I DO ITS TO CHECK MY MAILS I DONT DOWNLOAD ANY THING WHICH WILL EXCEED 3GB AS PER MY KNOWLEDGE. I DO REQUEST TO YOUR GOODSELF TO LOOK IN TO THIS MATTER PERSONALLY AND DO THE NEEDFUL TO SOLVE THIS PROBLEM. THANK YOU

Reliance Broadband — Reliance fake billing and no support

Dear Reliance team,

what do you want form a customer, who has purchased a Data Card of Rs 3500/- with a reliance connection.

Since February i m requesting Reliance to convert my Postpaid Data card into Prepaid Data card but no one is there in Entire Reliance Communication who can help me to get out of this pethatic Reliance service ,till today i have spoken more than 30 customer care guys to get it solve , after lot of requests to Reliance the condition is same and Reliance customer is still requesting the customer care to help him

I have done my full payment in March of approx 3200/- of my complete billed amount and then i visted your Reliance Store at Tonk Road in jaipur and requested him to get my plan change form Post paid to prepaid and the guy in Reliance sent a mail in front of me and told me that your services has been stopped and it will take approx 15 days to get it done , and after one month i got a call form reliance about the payment of Rs 4000/- against my bill , then i complaint about this in your customer care over phone and then i got the waiver on this and the payment of Rs 1189/- was still pending to pay, i again called up the customer care and complaint about the pending of Rs 1400/- to get it nill as i have not used my data card since march , but customer care guys told me that data card was used in April thats why this bill cant be nill and when i asked to share the uses of this they told me that they cant give it to me and i have to pay this amount and customer care person told me that " bill to bharna hi padega warna na to ye prepaid me convert hoga aur agle mahine ka bill bhi add ho gayega"

finally what i could do then i visited to your web world in Jaipur (Gandhi Nagar Mode) on 18th May to get it done ,again they told me to pay the rest 1189.00/- to convert your Post paid connection in prepaid connection, then i again Paid Rs1189/-(Receipt number : S[protected] OTC Code : 14400 ,which was not used by me, then after the lady in the reception told me that it will take approx 7 days to get your work done and gave me the Reference number[protected],

now on 24th may i called up the customer care to know the status, then the persone told me that my request had been closed due to some reason and web world was trying to call me and my number ([protected]) was not reachable , then i told him to call me before 10:00am and the guy says that he will arrange the call backe form reliance by the same day , but no calls received from reliance , not today i again called the cusotmer care to get the status , she lady again told me that your request had been closed and your have to visit Reliance Web world again to get is solve. and a new payment for monthly uses need to pay by me again, when i told her that i will not pay any amount which i have not used and i also asked that should i go to consumer court she replied " if you have lot of problems then you must go to consumer court"

I alo got same call today for the connection I had in 2007.Let me know what can be the best approach to overcome this problem.

SURE.. MY CUSTOMER NUMBER IS [protected]. I AM IN RS.1099 CITYWIDE 10GB PLAN. I have received the first bill of rs.574. After that i am shocked to see that my next bill was Rs.4099 ! But i am sure that i have not exceeded my 10GB limit since i won't download that much data with that datacard.
I don't know how to solve this issue !

I also got call

the person works as driver for school bus
https://www.consumercomplaints.in/my-complaints.htmlreliance-broadband-recovery-agents-c396535.html

Even I got a similar phone call today. I registered a complain with Reliance Customer Care.

you are absolutely right... even I have been with the same situation... reliance services are really worst. Even I received the call from reliance and they told me that case have been registered against me in HIGH COURT... I told them about my complain of excessive billing but those people harassed me rudely.
In my case my I have'nt used my instrument for whole month as I was in my hometown but still reliance give me a bill of 2500 rs. This not over yet my connection was close as I denied to pay the bill and in the very next month I received bill of rs 2700 again.
No one in reliance explained me that how come my bill could count to around Rs 5300 approx when they told me my credit limit is 3000 rs only.
Worst part is nothing is in the hand of customers when these big giants start cheating to customers whom suffers a lot.
My advise to other think twice before investing with reliance com as you can see many blogs against their services and fake billings.

Hi I am sandeep. I am using reliance broadband from last 8 month. my monthly plan is 3GBday 10GB night. and i am paying 1049 for that since 8 month. But suddenly for this month (May 2011)i got bill amount of 5180Rs. which is very much shoking for me...I have asked for detail bill. I am not yet receive.
My concern are

1. i[censored]ser excedding his/her limit then its duty of service provider to give a call and inform him about that.. they have time for bill payment call 5 to 6 times in week then why not for such condition.

2. I am didnot receive weekly usage report regularly. if i could received weekly usage report then i could have call that time only..

Even I got call today from some fake guy claming he is a sub inspector from Delhi. I had a connection in 2009 and in the month of Oct 2009 I had got a amount 5591 where I should have been charge 1000 as I had the 1000 plan and had very less downloads and surprisingly I got the bill as 5591. I checked the details and I saw I had downloaded 4GB data when I was not there at home for 15days :-). That means may be my ghost downloaded the data in my absence :-). I called many times but no help from customer support. Finally I decided not to pay. Now after 2 years they called my wife today when I was at office and said they will arrest me today by 12 PM. She was so panic that she called me with so much tension and then when I called the guy, who was claiming that he is the sub inspector and then the guy who was claiming to be the advocat I realised that it is the reliance bill :-). Just imagine I am recently married and what situation my wife might have gone through. I am still not able to digest that Reliance ppl can do this... Is Ambani respecting our Indian culture which is always kind to the family... You know one thing my wife recently bought the autobiography about Mukesh Ambani and by the time I was back home in the evening I saw the burnt book in the balcony...:-( She is no more a fan of this group. Even I used to be proud of this family but not ANY MORE...