[Resolved]  Reliance Broadband — Relocation of connection not done, waiver not provided.

RELIANCE BROADNET PUNE — NO SERVICE FROM RELIANCE - no internet (today is 4th day)

Written to reliance:

Hi,

NAME: Angel Kaushish
A/C No:[protected]
Billing A/c no: [protected]
User ID:[protected]

I am not able to access my reliance broadband connection from home, as the light in the DSL modem seems to be dead and not blinking. I had contacted your customer care more than 15 times but no one is there to help. All they say is that it is on process.

I HAVE NO INTERNET SINCE 16TH OF THIS MONTH. AND TODAY IS 19TH (5:20 PM). YOUR SERVICE IS SO POOR, I COULDN’T IMAGINE.
SO FOR 4 DAYS I AM WITHOUT INTERNET. IF YOU CHECK IN YOUR SYSTEM OF MY CUSTOMER ID DETAILS, YOU WILL KNOW HOW MANY TIMES I HAVE CALLED.
I AM VERY MUCH DISAPPOINTED BY YOUR SERVICES.

COULD YOU SEND SOMEONE AT MY END AND GET THE PROBLEM FIXED?

MY BILLS ARE PAID BEFORE THE DUE DATE EVERY TIME. WHY SHOULD I PAY IF I GET NO SERVICE?

SINCE 16TH MARCH:

I have been facing some troubles with reliance broadnet of "Authentication failed". I called up R-Care for the help and they said someone will contact me in an hour. No one called. I called again and again, no one called me back. Generated service request numbers too. The next day the internet got fixed automatically and worked for two hours only. Internet was still dead and R-CARE said that someone will call, but no one called back.
One engineer came to our house and then disappeared never to be seen again.

I feel that any call to r-care does not solve anything as no body gets back.

Could you please make your customer care process efficient?

I hope you will understand the troubles your customers face.

As I am not getting any help from you, I have filed complaint with the consumer care also. If you cannot help me, I would get my troubles posted across international media and several blogs online.

Love,
Angel

Reliance Broadband — transfer of reliance internet

WE WANT TO TRANFFER ARE RELIANCE BOARD BAND INTERNET TO OUR OFFICE SO PLEASE CO -OPERATE WITH US THANK YOU

Reliance Broadband — Not transferring the connection

I have a reliance broadband connection with a fixed line phone. I have given request to transfer the connection from my office to my residence,but it has not been transfered, request was given on 2nd of December to there transfer department.But they have not done ti.I am continously mailing them but they are not transfering the connnection and also not replying to the mails.I mailed on 6,16,23 of December but they are not listening. Now I have asked them to disconnect the connection they are not disconnecting also.They are charging me for the connection and i am not using there services and this is also affecting my business.
So now I want complaint against them to you and want Justice from your side.So please help me and do the best possible.

my attitude is positive and i have got the right way to complaint this is the good way to complaint

Reliance — add required

Dear sir ,

I have submitted my pan card application from your NSDL office now i lost my pan card and i want to change my address also could you provide me my eariler address as i shifted to another place and one agent has made my pan card please reply to this mail needfully with my old address with the pin code as the area code will get change as the address change.

my deatils is given below
Acknowledgement Number : [protected]
Name : JITENDRA JOSHI

thanking you


jitendra josh

Reliance — transfer of phone not done

it has been seven days and no one has contacted me regarding shifting of my land line to another bldg.
Is reliance losing its reliability??
hope they understand this is a hospital
urgent please CEO...
Thanx Dr Suresh Bhagia

Reliance Broadband — Connection not provided

Connection not provided after the payment

I have made the payment worth Rs. 1750/- through cash to Mr. Abhay from reliance on 04th Sept 2010, inspite of several chasers they all have not responded. They all even dont pick there call. They had promised me of starting the connection on 4th Sept. 2010 itself at 08:00p.m. But same wasnt happened.They have eaten up our money. I just cannot find a way out to get my money back.

Jyoti Sinha
[protected]

Reliance Broadband — speed not correct

my plan is 649 rs and they said your speed will be 600 kbps in day and night it will 1 mpbs but there my speed 220 kbps in day nd 300 kpbs somthing
please do something for this problem plz take neceesry action

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

We tried calling you on the given number but we were unable to reach you, as per the confirmation received from the respective team, we wish to inform you that these is the third incident in last 6 months where Aerial Copper Cable theft activity took place. Also the society is not showing any keen interest and responsibility so you need to rely on aerial cable.


Regards,

RCOM Care

Dear Sir,

Really sorry that you are not able to reach me. But if i receive any call from any no. certainly either i will receive or will call back and in last 5 days, i didn't find any number, on that i either i received or called back.

As you provided the information about cable theft. I was asking for the information from very first day, after 24 days, i am getting this feedback. Till that period i suffered a lot because of the connection. Your executive is even not bothering to inform customer about the issue. I was in dilemma that if i will do any other arrangement (for other connection investment) and if connection will start then that should be dead investment. If i was knowing that this will take more than month then certainly i must do some alternate arrangement. Even i was trying to talk to senior executive but your customer care member not transferring call and disconnecting the call. I tried to highlight this issue with senior member on given mail id on website, but i got bounce back message that means even on web reliance have given wrong information.

I really frustrated with reliance, i lost one good career opportunity because i was not able to reply one of HR executive on time.

I want strong action against reliance so that in future your executive should inform customer properly with right information. So that customer will not suffer more.

I hope certainly you will take strong action.

I have all proofs, if i will not satisfied with action i will file case in consumer court. As a consumer I am ready to fight.

Another information - I called to reliance secretariat office on 29th July 13 & i got confirmation that by 4th August 13 my connection will be restored. Lets see even reliance is going to meet their commitment or not this time.


Thanks & Regards,
Rajeev Ranjan

+91-[protected]
+91-[protected]