Reliance Communications — unexpected Balance deduction

Address:

Ganjam, Odisha

Sir
Myself Chinmaya Mohini, Having a reliance GSM (smart) having no. [protected].
3 day before, i got 3 msgs from relaince that, u've speak to mr.XXX(name forgotten) and ur complaint is being processed. at night i got a msg that, my complaint has been processed. the next day one msg came that, "you have successfully subscribed to CRBT services but no balance deduction was there. After a while a msg came that, your account has been recharged with rs. 20, amont payble is Rs. 20. but when i saw my balance, the balance is as it was, no increament of any amount. again today i got a msg that, my CRBT subscription has been renewed. and then my account balance went to Rs. -1.03.
FYI i've never speak to any customer care executive during those days.
never subscribed to any CRBT service.
and never recharged my account during these days.
so, from where did those msgs came, why i've been subscribed to that service???
when i called to customer care, at first network busy, network busy is being heard, and when my call is forwarded, it's said that i cant speak to customer care executive as my balance is negative and their charge is Rs 0.50/3 mins.
so pls kindly verify the matter......