[Resolved] Reliance Communications — Reliance Broad support woes | |
I recommend not to got for reliance broadband connection because the support provided by them is worst. It's worst than governament support. I have a loged a complain with reliance about problem with online bill pay issue. They are not intrested to solve the issue but they very much intrested to close the case with out resolution... If you see the conversion with support team below, they closed 3 comaplains with out providing solution... Shame on Reliance Support... ================================= Dear Customer, Greetings of the day! We are extremely sorry for the inconvenience caused to you. This is with reference to your complaint regarding Unable to view the bills on line (Service Request ID[protected]. Please note that this complaint has been resolved. As you are still facing the problem, we have registered new complaint for the same issue under Service Request ID 69690881. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: 377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Sandeep Poojary Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Wednesday, June 04, 2008 12:47 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE: Reference to your mail Hi Sandeep poojary Can you let me know how many days it will take for you to solve this issue. This request is logged almost 1 week ago. -Chandu [protected][protected] From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. We are extremely sorry for the inconvenience caused to you. This is with reference to your mail regarding "Unable to view the bills on line", please note that the complaint has already been registered under Service Request ID 69332671 and the same would be resolved at the earliest. Looking forward to serve you in the future. For additional product and service related information you may contact us through any of the following means: Phone: 377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Sandeep poojary Broadband Customer Care. Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Tuesday, June 03, 2008 10:10 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: RE:Reference to your mail Hi, Please let me know the status of Service Request ID 69332671. -Chandu [protected][protected] "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Greetings of the day! With reference to your mail regarding the status of the Service Request ID 69332671 registered for unable to view the bills on line, we would like to inform you that the same is in process and would be resolved at the earliest. We regret for the inconvenience caused to you and looking forward to an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Land line phones) except Vodafone. [protected] from any phone E-mail: [protected]@relianceada.com Web site: www.reliancecommunications.co.in Yours sincerely, Ramu Gandhi. Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Saturday, May 31, 2008 12:58 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference to your mail Hello Support team, Can you please let us know the current status of Service Request ID 69332671. Please let me know if you are unabe to solve the issue I will remove this broadband connection. I don't like to pay 1100/month for this kind uncapable support. Thanks. -Chandu [protected][protected][protected] "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. With reference to your mail regarding "Unable to registered online payment", please note that your complaint has already been registered under Service Request ID 69332671 and the same will be resolved at the earliest. We sincerely apologize for the inconvenience caused to you. We are committed to serve you the best and value your association with us. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Biplob Banerjee Broadband Customer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Wednesday, May 28, 2008 04:50 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Reference to your mail Hi, I am still facing the issue. The case[protected] has been logged 3 business days ago and no one even bothered to call me about the case. Could you tell me how long you will take to fix this issue. I am really shocked with the service you are providing. I never imagined Reliance has such a poor customer support (if I known this earlier I would have gone for other service provider). kindly ask some to take a look at my issue. -Chandu [protected]------- From: "[protected]@relianceada.com" <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Broadband Customer Care. With reference to your mail regarding "Unable to login with the password", this is to inform you that your complaint has been registered under Service Request ID 69048467. We look forward to an opportunity to assist you again. For additional product and service related information you may contact us through any of the following means: Phone: *377 from any Reliance fixed line phone [protected] and[protected] from all telecom service providers (Mobile, Fixed Wireless and Landline phones) except Vodafone. [protected] from any phone Email: [protected]@relianceada.com Website: www.reliancecommunications.co.in Yours sincerely, Nilima Chougule Broadband Customer Care. Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message----- From: Chandu_Nelluri(Yahoo) ([protected]@yahoo.com) Date: Friday, May 23, 2008 01:52 PM To: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Fwd: Welcome to Reliance Broadband online Bill view & Bill pay Hi, I am unable to login with the password you have given. can you please check. -Chandu [protected][protected]---- [protected]@relianceada.com wrote: Date: Sun, 18 May 2008 19:24:05 +0530 (IST) From: [protected]@relianceada.com To: [protected]@yahoo.com Subject: Welcome to Reliance Broadband online Bill view & Bill pay Dear Subscriber, Thank you for choosing the Online Bill View & Bill pay service from Reliance Broadband. Now you can view and pay Reliance Broadband bills at your convenience. Login details User ID :[protected] Password:[protected] We advise you to keep your password confidential. Please do not reply to this email id, as it is a system generated email. For further assistance or information, please call our Help Desk at 3033 7777 from any Reliance phone or[protected] from any MTNL/BSNL phone or[protected] from any other phone. Alternatively you can email us at [protected]@relianceada.com. Assuring you of our best services at all times. Thanking You Reliance Broadband Customer Care ================================================ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 58 Comments | |
Comments
the way ur service engrs and emps respon 2 our complaints and inconvince is really pathetic mr. yogaraj, mr.goutham mr.kajamohideen & mr.abbas are absolute waste of ditches pls take nessary action against them evendough my all my bills are uptodate my connection wich is not working right from friday till now thare is not even a single call from ur service eng mr.hussain who is the franchies owner wants us to drop in 2 his office is he third son of mr.dhirubhai ambani
I am hieghly recommend not to go for reliance broadband connection because the support provided by them is very-2 worst.
I have loged servral complain in reliance customer care in last two manth but not got any response from them.
They able to install connection but not able to provide any support. reliance is totaly depends on fraud and theft. Thier used can use yuor phone and bill will be sent to you.
many people told me that reliance is chor and now iam with them...
I have loged servral complain in reliance customer care in last two manth but not got any response from them.
They able to install connection but not able to provide any support. reliance is totaly depends on fraud and theft. Thier used can use yuor phone and bill will be sent to you.
many people told me that reliance is chor and now iam with them...
Subiject- To complain about your employ rude behaviour
Respected sir,
I the coustmer of reliance communications, would like to draw the attention to the rude behaviour of one of the employ named Ashish. I had only asked about the plan of my no[protected] and enquiery about the any other plan and i told to repeat once again so he told it would not be repeat again once said thats only .He was taking ruedly and using abusive wordes saying you do comlpain at nodal officer nothing will happen, he was giving warning that you do anthing it will not affect him and nothing will happen . as such the call has been recorded you can see. The call has been done on wednesteday on 4-6-2008.We your the share shorlder of reliance, and having 10 connection . So I request to slove my problem.I will be thankufull if your staff will sever the coustmer in good maner.As such these type of staff will one time may affect youe depatment very much.I will be obliged if you listen my pboblem of mine.If you did not take any strick action towardes it the complain it will be done at cousumer court.so I request you to slove my problem as soon as possible and give mee reply as fast as possible.
from
(kamal kishore malpani)
([protected]) yours faithfully
Respected sir,
I the coustmer of reliance communications, would like to draw the attention to the rude behaviour of one of the employ named Ashish. I had only asked about the plan of my no[protected] and enquiery about the any other plan and i told to repeat once again so he told it would not be repeat again once said thats only .He was taking ruedly and using abusive wordes saying you do comlpain at nodal officer nothing will happen, he was giving warning that you do anthing it will not affect him and nothing will happen . as such the call has been recorded you can see. The call has been done on wednesteday on 4-6-2008.We your the share shorlder of reliance, and having 10 connection . So I request to slove my problem.I will be thankufull if your staff will sever the coustmer in good maner.As such these type of staff will one time may affect youe depatment very much.I will be obliged if you listen my pboblem of mine.If you did not take any strick action towardes it the complain it will be done at cousumer court.so I request you to slove my problem as soon as possible and give mee reply as fast as possible.
from
(kamal kishore malpani)
([protected]) yours faithfully
dear sir
i have not satisfied your broadband internet and phone line.working has been temprary out of service.
internet and phone line our use full in daily .it was disconnect.
i have many complaints but he have no response.
please my request is my problum is urgentley solve.
thanking you
mr shahid khan
proliant proteins inter-national f-43
1st flr pt no-1
EDM MALL kausambi ghaziabad
201010
[protected]
contact no. [protected]
i have not satisfied your broadband internet and phone line.working has been temprary out of service.
internet and phone line our use full in daily .it was disconnect.
i have many complaints but he have no response.
please my request is my problum is urgentley solve.
thanking you
mr shahid khan
proliant proteins inter-national f-43
1st flr pt no-1
EDM MALL kausambi ghaziabad
201010
[protected]
contact no. [protected]
respected sir i pradeep from banglaore would like to haveur kind attention on the attachements sent in this mail.
after removing the cables & junction box from my building they have left this metal plate & holes on the building walls. none of the person attented to the request made by me regarding this damage caused by the concerned service people. so i kindly request you sir to please send the concerned person & help me in maintence of my building wall from further corrosion from rain.
thanking u
ID:[protected]
k. pradeep kumar
no.550/a venkateshwara nilaya,
11th cross, rameshnagar,
bangalore 560037
karnataka
india
mobile [protected]
note attached file is mailed to [protected]@relianceada.com
after removing the cables & junction box from my building they have left this metal plate & holes on the building walls. none of the person attented to the request made by me regarding this damage caused by the concerned service people. so i kindly request you sir to please send the concerned person & help me in maintence of my building wall from further corrosion from rain.
thanking u
ID:[protected]
k. pradeep kumar
no.550/a venkateshwara nilaya,
11th cross, rameshnagar,
bangalore 560037
karnataka
india
mobile [protected]
note attached file is mailed to [protected]@relianceada.com
Res sir, i have taken your broadband connection, during the connection the Electric supply for the EDP box is being supplied through my electric Meter.and for this connection i am being paid a monthly Advance Rental of Rs 500.(known as EDP payment) i have received till Sep2008. hence on i have not received, so i request the Hon authority to kindly Acknowledge my Complaint.Please.
VENDOR CODE:350009.
VENDOR CODE:350009.
today i paid reliance broadband bill in cheque payment. i live in bandra east & i want to acknowledgement copy to this bill. Where i got this acknowledgement copy. tomorrow argently i want to acknowledgement copy that possible.
today i paid reliance broadband bill in cheque payment. i live in bandra east & i want to acknowledgement copy to this bill. Where i got this acknowledgement copy. tomorrow argently i want to acknowledgement copy that possible.
Respected Sir/Madam,
I have one Prepaid no. - [protected]. but i'm fed up now from the unwanted activation of caller tunes pack. The pack is activate on my number without my considration but Reliance Care executive told me that you had given request for that pack but i did'nt give any request for that.
The Charges of that pack is continiously deducted from my balance. So, plz give attention towards my problem and kindly refunded the charges my already deducted by the REL. Comm.
I shall be thankful to you...
Vijay Sharma
I have one Prepaid no. - [protected]. but i'm fed up now from the unwanted activation of caller tunes pack. The pack is activate on my number without my considration but Reliance Care executive told me that you had given request for that pack but i did'nt give any request for that.
The Charges of that pack is continiously deducted from my balance. So, plz give attention towards my problem and kindly refunded the charges my already deducted by the REL. Comm.
I shall be thankful to you...
Vijay Sharma
I tooo agree with this. Reliance Broadband Service is pathetic. First they delayed in giving connection with new reasons everyday. Initially I have been told that I need to pay 3 months advance so will get free installation otherwise need to pay 500 Rs. Extra. After completion of three months they again sent me a bill for 3 months advance amount payment. When I requested to change my plan to monthly billing they told me to pay 3 months and they will settle after next billings (what the hell is this?). Why it should take more than 2 days to change the billing plan. I paid one month advance amount, now in the new bill after one month is sent with late payment charges and two months advance again. I dont undestand if I am paying bill in advance then why I should be charged for the late payment.
If you send any mail regarding the issue to them, , it takes atleast two days to response so I would suggest not to go with Reliance. Even I am planning to take them into the consumer court for this.
If you send any mail regarding the issue to them, , it takes atleast two days to response so I would suggest not to go with Reliance. Even I am planning to take them into the consumer court for this.
Respected sir / madam,
i had taken a reliance broadband connection since my first billing there has always been an overinflation of bills they have made it a common issue and never rectify it. in short the net speed is good but the response, reply, and other services from reliance are totally useless and they are really great experts in overinflating bills.
i had taken a reliance broadband connection since my first billing there has always been an overinflation of bills they have made it a common issue and never rectify it. in short the net speed is good but the response, reply, and other services from reliance are totally useless and they are really great experts in overinflating bills.
TRANSMISSION OF ELECTRICITY — LANDLINE COMPLAINT
THE TELEPHONE[protected] INSTALLED AT POWERGRID, EDC, HYDERABAD IS NOT WORKING SINCE THE LAST ONE MONTH. THE AREA FALLS UNDER GHATKESAR EXCHANGE (08415) IN R.R. DIST. A.P. THE EXCHANGE IS NOT RESPONDING TO ANY COMPLAINT. THE TELEPHONE JUNCTION BOXES INSTALLED OUTSIDE OUR MAIN GATE ARE FREQUENTLY BEING TAMPERED WITH BY KNOWN PEOPLE BY THE TELEPHONE EXCHANGE WHO ARE LEINIENT WITH THEM.KINDLY ARRANGE FOR IMMEDIATE RECTIFICATION OF THE PHONE[protected] SINCE OUR EDC, HYDERABAD IS A TRAINING INSTITUTION BEING ORGANIZING PROGRAMS ON ALL INDIA BASIS IN POWERGRID. IT MAY ALSO BE NOTED THAT NON-ATTENDANCE OF COMPLAINT MAY LEAD TO NON-PAYMENT OF BILL.
J.K. BAL, CM (HRD) MOB. [protected]
Dear sir/mam
This is to request that we(JTL Security services pvt ltd), would like to shift our phone no. to other cabin in our office.please do the same ASAP we would appreciate your efforts.
Thanks & Regards,
JTL Security services pvt ltd
sco-25 2nd floor, sec-14
Gurgaon-122001
ph:-[protected], [protected]
This is to request that we(JTL Security services pvt ltd), would like to shift our phone no. to other cabin in our office.please do the same ASAP we would appreciate your efforts.
Thanks & Regards,
JTL Security services pvt ltd
sco-25 2nd floor, sec-14
Gurgaon-122001
ph:-[protected], [protected]
Respected Sir/Madam
This is to request that we(JTL Security services pvt ltd), want to disconnect our phone numbers.please do the same ASAP we would appreciate your efforts.
Thanks & Regards,
Rashmi Thakran
ph-[protected], [protected]
This is to request that we(JTL Security services pvt ltd), want to disconnect our phone numbers.please do the same ASAP we would appreciate your efforts.
Thanks & Regards,
Rashmi Thakran
ph-[protected], [protected]
Dear Sir,
This is to inform you that i got my connection([protected]) activated on[protected]with 512 mb
10gb ad on, 500+200=700 monthly rental.(with 10gb free first month).But on 9-9-9 it was deactivated due
excess usage(total usage 2.3gb)&was again activated on 10-09-09 wide complaint #[protected] .But again deactivated on 11-09-09 .I have lodged complaint #[protected].What is going on, please look into the matter
&activate the connection at your earliest.
From.SARAVJEET SINGH ANAND.[protected]
This is to inform you that i got my connection([protected]) activated on[protected]with 512 mb
10gb ad on, 500+200=700 monthly rental.(with 10gb free first month).But on 9-9-9 it was deactivated due
excess usage(total usage 2.3gb)&was again activated on 10-09-09 wide complaint #[protected] .But again deactivated on 11-09-09 .I have lodged complaint #[protected].What is going on, please look into the matter
&activate the connection at your earliest.
From.SARAVJEET SINGH ANAND.[protected]
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
powergrid — nonworking of telephone 08415-228104
THE LANDLINE TELEPHONE OF GHATKESAR EXCHANGE[protected] IS NOT WORKING SINCE LAST 10 DAYS. EVEN AFTER MAKING COMPLAINT IN THE EXCHANGE NO BODY TURNED UP. SINCE THIS PHONE IS ATTACHED TO EMPLOYEE DEVELOPMENT CENTRE OPERATING ON ALL INDIA BASIS, WE ARE FACING DIFFICULTY WITH CUTTING DOWN OF THE COMMUNICATION. PLEASE EXPEDITE AND ARRANGE FOR RECTIFICATION IMMEDIATELY