[Resolved] Reliance Capital Limited — Unauthorised deduction of amount from Dmat account | |
Sir I had opened a Demat account with Reliancemoney (Reliance Capital Limited) in June-2007.During this period many times I had noticed that other amount was also deducted from my account and after confirm it, to save my money, I withdraw my entire amount from my Demat account and asked the reason for this deduction. I was informed by phone I have an A/c with Reliance Money with client Id:- L00030418.This is to tell you that wrongly Rs.1000 Debit from my A/c & when I asked to Customer Care they told me that they will correct this Charges but they does not do so and again they deduct Rs.672 from my A/c without informing me But when I asked them i got no response from reliance money till yet. Thanks & Regards Lucky Bhatia [protected], [protected] Client Id:- L00030418 Demat Account : [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Sir
I had opened a Demat account with Reliancemoney (Reliance Capital Limited) in June-2008. At the time of opening my D-mat account with Reliancemoney I was advised by their staff that I should apply through a franchisee, but I refused as I had to transect online and the charges for the franchisee was Rs 15/- per transaction. I was assured that Rs 15/-will be deducted only when I'll transect through franchisee but I did not accept it. During this period many times I had noticed that other amount was also deducted from my account and after confirm it, to save my money, I withdraw my entire amount from my Demat account and asked the reason for this deduction. I was informed by phone and Email as follows:
"Dear Ms. Rawat,
This is with reference to your telephonic conversation with Sushant Chavan dated April 6, 2009. You have availed the ‘assisted trade mandate with franchisee’ facility. Once the assisted trade facility is availed then for every executed order you would be charged Rs. 15/- as mandate charges for the services rendered by the franchisee to you. If you wish to cancel the assisted trade mandate facility, by placing a request at our customer support by email or phone call. After cancellation of assisted trade mandate facility you will receive a confirmation email at your registered email address. You may quote your reference number as 2203131 in relation to this query. For any further assistance call us on 3988 6000 or write us at customer.[protected]@reliancemoney.co.in
Yours sincerely,
Customer Support"
But I did not avail and never applied for the ‘assisted trade mandate with franchisee'. I have never seen, talked or contacted the so-called franchisee. Many times I have asked the company to show me the related papers but I did not get any answer. As per my record total Rs 1785/- has been deducted from my account illegally.
It is very unfortunate that such a reputed company is involved in such activities.
- Rajani Rawat
TID with Reliancemoney -R00088842
DPID[protected]
Address : 335 CSG Marg, Dharampur, Dehradun, Uttarakhand
Phone : [protected],[protected]
Email - [protected]@rediffmail.com
I had opened a Demat account with Reliancemoney (Reliance Capital Limited) in June-2008. At the time of opening my D-mat account with Reliancemoney I was advised by their staff that I should apply through a franchisee, but I refused as I had to transect online and the charges for the franchisee was Rs 15/- per transaction. I was assured that Rs 15/-will be deducted only when I'll transect through franchisee but I did not accept it. During this period many times I had noticed that other amount was also deducted from my account and after confirm it, to save my money, I withdraw my entire amount from my Demat account and asked the reason for this deduction. I was informed by phone and Email as follows:
"Dear Ms. Rawat,
This is with reference to your telephonic conversation with Sushant Chavan dated April 6, 2009. You have availed the ‘assisted trade mandate with franchisee’ facility. Once the assisted trade facility is availed then for every executed order you would be charged Rs. 15/- as mandate charges for the services rendered by the franchisee to you. If you wish to cancel the assisted trade mandate facility, by placing a request at our customer support by email or phone call. After cancellation of assisted trade mandate facility you will receive a confirmation email at your registered email address. You may quote your reference number as 2203131 in relation to this query. For any further assistance call us on 3988 6000 or write us at customer.[protected]@reliancemoney.co.in
Yours sincerely,
Customer Support"
But I did not avail and never applied for the ‘assisted trade mandate with franchisee'. I have never seen, talked or contacted the so-called franchisee. Many times I have asked the company to show me the related papers but I did not get any answer. As per my record total Rs 1785/- has been deducted from my account illegally.
It is very unfortunate that such a reputed company is involved in such activities.
- Rajani Rawat
TID with Reliancemoney -R00088842
DPID[protected]
Address : 335 CSG Marg, Dharampur, Dehradun, Uttarakhand
Phone : [protected],[protected]
Email - [protected]@rediffmail.com
You are lucky. There are so many hidden charges. They'll promise you transaction of 1 paise but they will not tell you regarding diffrent schemes which may cost you upto Rs 10000 per year. Also they may charge you Rs 15 per transection as franchisee charges.
RELIANCE Capital Limited — NOT RESPONDING TO MY QUERY
SIR,i had opened an demat account and till date i was not able to transact due to some technical problem from teir side and there r not resolving my query. Kindly help me in this regard.