[Resolved]  Reliance CDMA — Non Refund of CDMA deposit

I am a DAPO customer and had a CDMA reliance number [protected]. Being in the Army I came for a Course to MHOW(Indore MP) in July 2009. I approached the local Reliance Office to change my number to a local one and also convert it to a GSM number as the original mobile set I was using had gone out of order. I was told that there was no procedure of conversion and that I would have to terminate this connection and apply for a new one. I did the same. I deposited Rs. 3000/- as ISD charges and was alloted a new number [protected]. I was told that I would be refunded the charges on my CDMA connection after deducting the bill within 2-3 months. I have waited patiently for 8 months to get refund and now since upon the termination of course I am leaving MHOW I approached the local office again to remind them. But I was given an absolutely careless and negative response. I was told to approach the Indore office but they too greeted me with the same attitude. I would like to mention here that I have interacted with Mr Animesh Bajpai (Retail Manager MHOW Reliance Office), Mr Ambuj Pathak (Finance Manager Indore Reliance Office) and Mr Kumar Skand (Cluster Customer Care Manager Indore Reliance Office). It pains me to be a loyal reliance customer. What is the point in sending SMSs like "Congrats on being part of the million user Reliance network" if you can not keep the customers happy.And that too for a paltry sum of Rs 500/-. I would appreciate if you could look into the matter and do the needful at the earliest as I am leaving Mhow by 31st Mar 2010.