Reliance CDMA Mobile — Deducting charges from Prepaid amounts for the services not confirmed for activation. | |||
I am an erstwhile subscriber of Mobile No.[protected] against the offer made to the erstwhile Shareholders of the Reliance Ind.Ltd. by the late Founder Chairman Lt.Dhirubhai Ambani(.)Untill 15.09.201. I have no complaint against the service provider.On & from 15.09.2010 after receiving a call made by Mr.Debasish from No.[protected] at around 17.53hrs.service providers have started deducting charges for the services never confirmed for activation.Please note, I usually recharge with Rs.200/- which lasts atleast not less then 2 months But after receiving the call on stated date it lasts hardly for a month.After watching for a considerable period I recharges last on 06.03.2011 for Rs.200/- and found that in a period of 15/20 days almost all the amount was deducted leaving a balance of Rs.69.84(.)I approached customercare no.*333 attended by Mr.Dipankar who agreed that erronuisouly they have deducted Rs.5/-P.day for Cricket event reporting for which I never consented for activation.He within his capacity was kind enough to grant me a credit for the day but on my objection he very kindly gave me credit back to my a/c. for Rs.15/- as some one give a Penny to a bagger on bagging.I am at a surprise that a company of this repute is engaged in such malpractices to dupe their valued subscribers by deducting for the services not confirmed but arbitrately they activate at thier own whims.I would,therefore,request you to take the issue with them and see that all the mis deductions made by them on and after 15.09.10 may please be given credit back to my account.For your information I have stoped recharging after last recharge on 06.03.2011 as I do not have money to be duped by them regularly.Further they must stop sending SMSes and making phone calls of promotional calls to lessen harrasment all the time.Your due action in the matter is awaited. their valued subscribers Was this information helpful? | |||
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Awaiting for your genueine and sincere approach to resolve my grievences in total atonce.
Reply
A call received from no.[protected] on 01.06.11 by Mr.Deepak informing having credited a sum of Rs.200/- to windup my complaint.I objected for that as I am not bagging but I want a genueine solution to my grievences.Please go through in detalis for the charges deducted by you for the services activated arbuitrately by you after the call made by your your Mr.Debasish on 15, 09, 2010 without my confirmation for those services . I donot want a single penny extra to my genueine complaint and as such I again would request you to please take up the matter suitably with the service provider and see that my grievence is addressed satisfactorily.Also please ensure that those services are deactivated with immediate effect.
Well u have from yuor side treated my complaint to my satisfaction just by giving me a credie back of Rs.200/- to which i donot agree and wouls like u to sincerely go into my complaint from the very date of the call made on 15.09.10.Only after receciving that call my recharges have been falsely started deduction of the amounts for the services never have been asked for activation by me . As mentioned eariler on contacting customer care on *333 i was given back a credit of Rs.15/- on pretext that they have erroneuoly deducted for the Cricket events smses.Howver I would again request you to look into seriously into my complaint from the very date of 15.09.10 and give credit back for the charges falsely deducted by you for the services never evr confirmed by me for activation else I shall ahve to approach to your Chairman informiong him for these type of mall practices adopted by his authorities to maline the repute of the Relaince Communications Ltd. as also I shall raise this matter in the forthcoming Annual general Meting as also shall be compelled to complaint with the TRAI.I trust you shall not spare me to proceed to that extent.
Please note I have gone under Bye Pass surgery on 15th. Nov.'10 and is recovering gradually and as such I cannot come frequentley to attend the day to day work and as such cannot respond immediately to your reply.Because it cause me stress which is not good for my health.This is just for your information only but not to seek any kindness but would ecpect you to come very sincerely to address my complaint to my utmost satisfaction.
Please note I have gone under Bye Pass surgery on 15th. Nov.'10 and is recovering gradually and as such I cannot come frequentley to attend the day to day work and as such cannot respond immediately to your reply.Because it cause me stress which is not good for my health.This is just for your information only but not to seek any kindness but would ecpect you to come very sincerely to address my complaint to my utmost satisfaction.
I am very much disappointed to note the attitute adopted by the concerened authority to address my complaint to my satisfaction is lacking seriousnees and intentions shows to linger the matter to die at its own.But I shall not spare any stone unturned untill ky complaint is addressed to its ligitimmate dues are returned to me.I have noticed that the service provider is sticking to its stand of giving credit on account of cricket event s debits the charges but are intensenaly by passing the origin of the complaint started after receipt of call on 15.09.10 and started deducting for the services not confirmed by me.on complaint the sevice provider askted me to send request to No.155223 to Unsub1983 on 17.10 .10 at around 09.10am so as to establish that the service was provided on subscriber's request if any dispute arise at any later stage.However, I snt the sms immdly on that day at around 09.19am and in turn reced. the confirmation
informing me that they shall recert in the matter shortly of action taken.But sorry to oint out you that that moment has not come yet.Again on 12.11.2010 I made again the complaint 12.11.10 for thier continuing deducting the charges for services not confirmed by me I again reced. the message to SMS to No.155223 to Unsub1983 at around 08.10am and inturn I again made the SMS requesting to Unsub1983 at around 08.17am which was againn confirmed by them informing me to revert me of action taken shortlybut that too is stii awaited.However, the service provider was quite prompt to deduct the charges for the services they mischeviously activated started fooling the subscriber by deducting for those services which were never confirmed by the subscriber.I would therefore request you to look into matter seriously and address my complaint to my satisfaction forthwith.I trust you will convince the service provider of the genuanity of my complaint an dto settle the issue once forever.
ver.
informing me that they shall recert in the matter shortly of action taken.But sorry to oint out you that that moment has not come yet.Again on 12.11.2010 I made again the complaint 12.11.10 for thier continuing deducting the charges for services not confirmed by me I again reced. the message to SMS to No.155223 to Unsub1983 at around 08.10am and inturn I again made the SMS requesting to Unsub1983 at around 08.17am which was againn confirmed by them informing me to revert me of action taken shortlybut that too is stii awaited.However, the service provider was quite prompt to deduct the charges for the services they mischeviously activated started fooling the subscriber by deducting for those services which were never confirmed by the subscriber.I would therefore request you to look into matter seriously and address my complaint to my satisfaction forthwith.I trust you will convince the service provider of the genuanity of my complaint an dto settle the issue once forever.
ver.
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