[Resolved]  Reliance Communication GSM — Reliance Mob No. [protected] Prepaid Balance Getting Deducted(without activating any service)

Reliance Communications — Prepaid balance deducted automatically

I have bought prepaid connection for my mother. We have observed that reliance customer care enables schemes everytime without any consent to achieve there targets and money is deducted periodically. With this, it is a frustration to use reliance cdma prepaid service. We are not sure of any refund being provided. Incessant complaints have been lodged with the customer care but to no avail.
We want a speedy resolution as this has already led to a huge loss.

Reliance Communication — amount deducted from prepaid balance

Dear sir,
Reliance Mobile company had deducted an amount of Rs.30/- from MY prepaid mobile account for "MivMusicExppack" VAS pack service activation charge on 21/09/2010 through Outbound Dialer (OBD) as per consumer's choice.
But when i wrote to the company that I NEVER GAVE MY CHOICE FOR ACTIVATION OF ANY TYPE OF SERVICE AND ANY IF RECORD IS AVAILABLE WITH COMPANY IN THIS REGARD PLEASE SHOW ME THAT OTHERWISE GIVE ME MY MONEY BACK. Company is always refusing to do this.
Actually i received a automated advertisement call on 21.9.10 and i disconnected it just after few seconds. I simply disconnected this call and never choose any option to start any service. After some time, company deducted Rs.30/- from my account without any intimation or confirmation.
Now, Company said that its a automated system and not controlled by them so they cannot reverse this deduction entry. and company also said that is a right deduction.
This is not a matter of deduction of Rs.30/- but this is the matter of cheating with the customers.
I asked the following queries to the company but company is not able to reply them. Please help to solve this issue.
My queries to the Reliance company are:
1. WHO IS RESPONSIBLE/CONTROLLING THIS SERVICE...?
2. IS THAT CONTROLLING/OPERATING PERSON/COMPANY WORKING UNDER RELIANCE'S ADMINISTRATIVE CONTROL ...?
3. IF YOU ARE NOT AUTHORIZED TO GIVE ANSWER OF ALL THESE AND MY EARLIER QUERIES THAN WHO CAN GIVE THE ANSWER....?
4. GIVE ME HIS EMAIL ID..! IS THAT MR. HOODA IN CHANDIGARH...?
5. KYA AAPKI YE AUTOMATED SERVICE CALL RECEIVE KARNE KE LIYE BUTTON DABANE SE HI ACTIVATE HO JATI HAI KYA.........?
6 AB KOI CALL SUNNA BHI BAND KAR DEN KYA............? YE KAISE PATA CHALEGA KI CALL SUNNE SE SERVICE ACTIVATE HO JATI HAI...?
7 AUR YE KAISE PATA CHALEGA KI SERVICE AB ACTIVATE HO GAI HAI.. JISSE 24 YA 48 GHANTE ME USKO CANCEL KARNE KI REQUEST DALL SAKEN...?
8. What is OBD and how does it works?
9. If it is a automated programme to provide service to the customer then who is the controlling authority for technical and accounting matters.
10. Is there any procedure of confirmation before activating these services. If no, then why?
11. Is there any possibility that a single button pressed by the customer for attending a incoming call can activate this type of service.

YOURS
JAGMOHAN

Hi Jagmohan,

Please provide us with your contact details so that we can resolve your issue as soon as possible.

Regards,
Reliance Communications Response Management Team

Your feedback is important for us, Keep posting!

Reliance Telecom / GSM Prepaid Service — Automatic Deduction of Recharge balance amount

Dear Sir/ Madam

I am Trupti Joshi and using the Reliance GSm SIM ([protected]). I have faced the problem of Deduction of Balance in the name of " Star Service", which is neither activated by me nor required or demanded by me.

Several times calling in customer care is not solving my problem .

I request you to look into the matter and get my balance recredited in my account.

Regards

Trupti Joshi

Reliance GSM — Deduction on unsubscribe services

I am having Reliance GSM Mobile connection SIM and without any subscription of some unwanted services money is being deducted from my account. On complaint they say to contact Toll free no which sometime unsubscribe that services, but what is the fault of individual ? They dont reimburse the deducted amount.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Awaiting Updates on this, because till date amount is getting deducted.