Reliance Communication Ltd / Prepaid Line — [protected] line deactivated

My wife's phone deactivated from 9 pm on 31/5/09 due to document problem.I enquired about that and found that this is mistaken by M/s Bito Byte Communication, 139 Feeder road, Belghoria, Kolkata-56., west Bengal from where my wife purchased the mobile with prepaid line.
I talked with there customer care of reliance 7.11 am on 3/6/09 and get replied from them that they have found the difference between name of purchaser and document which my wife submited.Without knowledge about the incident, how there customer care say anything. My wife left her mobile to the above said shop and demand the refund of mobile phone but propriter refused to refund the money though kept the mobile. What wiil we do? Pl help us. Thanking you.

Rajes Kumar Chaki. [protected]