[Resolved]  Reliance Communications — forcefully charging caller tune charges

Address:

Aurangabad, Maharashtra

Dear Sir,
Myself Shailendra Sureshrao Shete having Reliance Prepaid mobile service. My number is [protected]. Sir on Dt.19.08.2010 i received call from Reliance caller tune number [protected] regarding caller tune service. While communicating with customer case executive i have mentioned that i dont want to subscribe for any service. Beside telling caller tune started and i have been forcefully charged Rs.30/- from my account. Sir i dont have conversation between customer care and i but if you have ( i know all the operaters have to keep recording of type of things) please go through it and make confirm that i have denied for service. But forcefully i have been charged. When i called 198 today to lodge complain it was very shamefull experience while talking with customer care executive of Reliance. Such hopeless customer care serivce & practice i didnt see. Sir this very wrong way of Reliance to forcefully charge the customer, as customer like us look at Reliance as best operator and very transperent. I request you to look into the matter and reverse my Rs.30/- charged forcefully.