Reliance Communications — Automatic deduction of balance.

Address:

Jalandhar, Punjab

Sir, on 7th september at 7:46pm one message came in my mobile number [protected] which carried the message "You have been successfully subscribed to Model VideoClub service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2091 to 155223(Toll Free)." After that I dialled 198 to speak to the customer service representative. I told the representative about the problem that the Model Videoclub service has been automatically activated in my number & after that I requested him to refund my Rs.30 in my account. Then he told that my number has been unsubscribed from the service & the complain of refunding has been forwarded & my money will be refunded back in my account in the next 24 hrs. After that I waited for 24 hrs but the amount was not refunded in my account. After that I called again to 198 customer service representative & told that my money was not refunded in my account after which I was told to wait for more 24 hrs. I waited but still the money was not refunded in my account. After that when I again called 198 customer service representative i.e. on 9th september I was not being able to contact the representative which I think was intentionally done. After that on the same day I called the customer service representative from another reliance number i.e. [protected] & when I told again about the refunding which was not done still the representative told that there was some technical problem for which he cant help me. After that on the next day i.e. on 10th september at 12:53pm another message came which carried "You have been successfully subscribed to Sai Baba service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2040 to 155223(Toll Free)." and again after that at 12:56pm another message came which carried "You have been successfully subscribed to Star Dust service at Rs 30.00 for 30 days. To un-subscribe SMS Unsub 2043 to 155223(Toll Free)." for which my Rs 60 was being deducted yesterday & together with the money deducted on 7th a total of Rs 90 has been deducted automatically from my account unnecessarily. After that yesterday only I called the customer service representative from the number [protected] & told the whole problem after which the representative told that my complaint has been forwarded for refunding the money which was deducted on 7th september & it will be resolved in next 2 days & when I asked about the rest Rs 60 which was deducted on 10th september he told that only one complain can be written & to complain about the auto activation of 10th september I have to call again after sometime. After approx half an hour I called again then the number [protected] was also being blocked to speak to the representative which also I am sure was done intentionally. After that I called from another reliance number i.e. [protected] & told the problem & then the representative unsubscribed my number from both the services & told that complain for refunding the amount of those two services cant be forwarded till the complaint about the refunding of Rs 30 of 7th september is resolved.
Sir this is my condition of which I am really fed up. Often they automatically subscribe to different value added services & deduct the balance automatically. Sir please take action against this. I will be really very very thankful to you.

Yours faithfully,
Rupantar Pal.