[Resolved]  Reliance Communications — Failure in service

Address:

Mumbai Suburban, Maharashtra

I purchased landline phone from Reliance's franchise from Borivli East, 4 to 5 years back. Network problem was continue but ignored. Recently phone instrument was damaged completely, mother board and cabinet was broken. I tried to get contact at nearest gallery/franchise at Vile Parle east. They assured me to replace free of cost within 7 working days with request no.[protected] dated 14 or 15 of February'2011.

After continue follow-up one person came and after looking broken instrument denied to replace.
At another gallery with the same request no. assist me with 50% payment for new instrument but after handover the broken instrument denied completely and told to pay 100% payment against new instrument.
After some time I send my younger brother with valid document to buy new instrument the gallery returned him to send the actual consumer saying that rules has changed.

Till now I am suffering a lot without this landline phone.

This is the fact how consumers are facing problems from the companies who spent a lot to advertise for good services and fooling consumers.

TRAI should take strict action against these companies.
My Land line no. is[protected]
Contact no. [protected]