Reliance Communications — non refund of balance

I am having all india rim to rim free on my handset as i recharge montthly with 496/-.But for four days i am unable to avail this facility.And Reliance havent giveg me any prior intimation that u cant avail this serviec or u do not make calls on reliance, it will be charged . I have faced many problems of not making calls as I have taken the service of free calling to reliance for one full month, now it is the responsiblity of reliance to give me service and if there is any deficiency in that to compensate me.