[Resolved]  Reliance Communications — Activation of VAS pack without consent of customer

I am a Reliance Mobile user.Since a month I started receiving a call at 7 in the morning.When I called reliance customer care they asked me to activate Do Not Disturb which will take 45 days to activate. I told them I am getting disturbed every day in the morning but they told it is some some government regulation that it can be deactivated only after 45 days.

This month I received a message FROM 51234 number saying

Dear Customer,

Ur Subscription to Prayer Alarm Pack is due for renewal.You will be charged Rs.30 on[protected]. To Deactivate call 51234863.


What is this Prayer Alarm Pack.. and who asked to activate it. I got no clue. I never sent any SMS to Reliance to activate this and never did I request any Reliance Outlet to activate.

When I reach the customer service they told that it might have got activated by mistake.. !!! How !!!

I have asked the ways it can get activated and they told it is by SMS or a request that we give at a Reliance outlet which I havent done. Then How !!!


They have already deducted 30 rs from my balance when it got activated without my knowledge and it now it renewal time.

A mistake !! which activates VAS pack for customers without their knowledge and deducts 30 rs from their account.

For how many customers did this mistake happened. a 1000, 2000 or lakhs.

Let us say for a minumum 1 lakh customers if they do this it is straight away 30 lakhs in one month.. A mistake a company does can earn 30 lakhs for them... Then it is too good to do a mistake which actually earns money for the company.

1 Lakh customers is nothing. Reliance has got customers much more than lakhs which we can count in fingers. Then just calculate how GOOD this mistake is.


When I contacted customer care after lodging the complaint the girl who lifted the phone said no you can't get the money back you have sent an SMS for activation and she is not even interested to listen anything else.

I have reached since 16th January 5 times and 4 times the call got disconnected when I was actually trying to talk. when I ask the executives they say they actually can't disconnect the phones. Then how the hell the call gets disconnected when the conversation is not over...



I am completely FRUSTRATED with the service the Reliance is offering and soon will be moving... The bloody hell with Relaince.