[Resolved]  Reliance Communications — MENTAL HARSEMENT BY THE CUSTOMER CARE INCHARGE AND ARROGANT BEHAVIOUR AND MISUSE OF OUR HARD EARN MONEY

Dear Sir/Madam
I am an existing customer of the so called "Reliance Big TV" known for their pathetic customer service. I had opted for Rs185/- plan and had got it confirm from their customer service executives who had also given the same details after cross checking the same and had committed that they would add Rs 15/- in my next recharge. But, now they have without our concern changed the plan and have started harresing my family members to pay the extra amount & have disconnected the services. Their customer care number the toll free no is never active the mumbai no is always busy . I got the numbers of their person incharge of the service sector who spoke to my parents in an arogant way, refuse to help and agreed that this blunder of plan change was due to migration but refuse to accepted their mistake. After continous mobile contacts done from our side to the Area Mangers were arrogant to us and finally said "Jao Consumer forum jo karna ha karo hum set top bhe nahe lejayege aur refund beh nahi hoga"thearea managershould have thought before making such a big comment.
I request you to please look into this matter as an alert, well educated & respectable citizen of India I do not want my felIow brothers to go through the same trauma which me and my family members are going.The power of consumer forum helps people like us to stand for the Ethics & the Principles like come what may we are going to keep the faith in our system !! My subscriber no is[protected].Help me to make these Incharge realise that our system works and no one can take us for a ride. Waiting for your positive reply.

Thanking you in anticipation