Reliance Communications — Not provided Internet Connection.

My Name is Sriramakrishna Dendukuri. I have requested an Internet connection from Reliance Communications for house hold purpose on 05/Feb/2009, also I told them I have a Wireless router and the connection which I am looking for should work for that, and they took 9 days to get it setup at my house and finally they show up on 14/Feb/2009 and set the modem and found it requires to pass through login screen every time and it can not be connected to Wireless router. So they suggested for a Static IP address, then I requested to provide that Static IP address. The customer care people of Reliance Communications told me that my information in their system is not updated and it will take 72 hours, so they ask me to call on 18/Feb/2009. I did call on 18/Feb/2009 for a Static IP Address and they took the complaint and gave a complaint number as 89378541. Today is 03/Mar/2009 and still I did not get the Static IP Address, Since then I am calling customer care at least 4 to 5 times a day and asking for the status, but they are telling me that the status is “work is in progress”. Every time I am calling them I was asking them to call me back and give me the reason why it is getting delayed and also the time to complete this issue, but nobody has called me till now. One more thing is, the check I gave for this service Rs 3033 is already debited from account. I am not sure how those people are very prompt for taking money but not providing service to the customer. Frankly speaking I am not at all satisfied with the customer care of Reliance Communications. They are very rude and not at all friendly, even if I say I need to talk to their manager, they were not connecting me to their manager. I am really disappointed and requesting this form that get my money back and also pay me some compensation for the mental tension that I have gone through last one month. Please let me know what I should do for getting my compensation.