[Resolved]  Reliance Communications — Overcharged on Mobile Data Services

On 10/04/2009, I purchased and activated Reliance's NetConnect service. On 13/05/2009, I received a bill for 10 days that was due on 13/05/2009. How frustrating to receive a bill on the day it's due. The bill was paid promptly.

On 19/05/2009, halfway through the day, I could no longer connect to the internet using the Reliance NetConnect service. After calling the customer service line and being put on hold for an extensive amount of time, I was informed that my service was barred as I had exceeded my credit limit.

First of all, I'm not sure why I have a credit limit as this is not a credit card. Nevertheless, I was told that my credit limit was Rs. 2100, but I owed Rs. 4500. Well if my credit limit was Rs. 2100, why was I allowed to use services up to Rs. 4500? Either way, I was never notified of this.

Apparently, I over-used the service which should have been capped. Again, I asked the Reliance customer service agent why the service wasn't stopped immediately and why I was never notified, instead allowed to over-use and then charged for that use, then allowed to go over a credit limit and again never notified.

I was advised that Reliance doesn't have the capability to notify their customers of over use. Again I find this hard to believe because at a certain point, they did cut off my service.

It is very frustrating to deal with a communications company that doesn't know how to communicate with their clients.