Reliance Communications — problem regarding postpaid connection

hye sir/mam
i own a reliance postoaid connaction.
these people usually disturb us at the unusal time for the new offers launched by company.
n to add this they themselves started some scheme on my number n start adding it to my bill.
n the customer care numbers dont work at all n if they do they usually dnt help.
i really dnt understand if they cant run a company properly why they have opened it.
infact our whole family is reliance user but these people never care for customers.
n i have applied around 24 hrs back for my circle change that also didint happen
i really requst that my complain should reach concerned authorities n they torture us less at least if they cant satisfy us
dr.deepti