[Resolved] Reliance Communications — Boycott Reliance Mobile | |
On Nov 9, I wrote to [protected]@relianceada.com this letter: "I've two RIM phones (xxxxx & xxxxx) and I've been trying in vain to get the call histories of these numbers for the month of October '07. I've made numerous visits to the Webworld at your Chennai headquarters on Haddows Road and made several requests, both oral and written, and left my mail ids and other contact details with them, but I'm yet to hear from them. A lady at the counter once told me that one "Sharmaji" is against providing call histories to customers! When reminded that it's every customer's right to get their call history on payment of the prescribed fee, she told me that this particular "Sharmaji" is a very powerful and mighty person and he knows better! Please look into it and provide me the call histories of the above numbers for the month of October immediately to avoid unpleasant situations." I received no reply. Two weeks later, I sent this stinker to them: "Though almost two weeks have passed since I sent you the following mail, you've not even shown the basic courtesy of acknowledging its receipt. No wonder the very name 'reliance' evokes nausea among some customers! It stinks, man! In the meantime, you've blocked outgoing calls from one of my phones. No sweats, man! I'm prepared to dump both your handsets and get new connections from a more respectable operator. Do tell your high and mighty "Sharmaji" that for every customer you lose in this fashion, you're bound to lose at least a hundred prospective customers in the bargain. It's not as if we customers are powerless. We may not have the time for long-drawn court battles but there's this little technology called Internet, which is accessible to everyone..." That evoked a quick response and they wrote to me the very next day asking me to provide details of my phone numbers etc. which I did promptly. Two days later, someone rang me up and said the call histories had been dispatched to my mailing address. I got an e-mail too stating the same. My pleas to e-mail them to me went unheeded. Since then I've written to them thrice saying that I did not receive the call histories, and every time they repeat the same lie that they have been sent to my billing address. The bills, however, arrive dot on time. Please let me know what I should do now. Thank you in advance. RKN Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
very bad service, i am also having daily problem signal problem even in capital city of india called delhi
Reply
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709