[Resolved]  Reliance Communications — illegal deduction from prepaid account

HELLO,
MY name is umesh chandra jaiswal.
my mobile no. is [protected].
30 RS. has been deducted from my prepaid account on 19.10.2009.
i have complaint for it on 20.10.2009.
After several attempts, they agree to regiser a complain.
on the behalf of the complain no.[protected] a balance of 30 RS. have been added in my account on the morning.

BUT AT THE EVENING,
again 30 RS. have been deducted from my accont.
i again called to the customer care centre.
but at this time,they refused to register the complain.
according to them, it was my mistake that this service MASTI KE RANG was activated by me.
i said to them, that i have not activated this service.
they have disconnected my line every time whenever i called to the customer care.

then i tried with another number, then they said to me that u have to unsubscribe this service by dialling 56300400 or 56300863.
BUT on dialling these numbers, no unsubscription instruction is haerd.

ONLY, a voice instruction heard for subscription that service for which my 30 RS. has been deducted from my account.


PLZ LOOK INTO THIS MATTER AS SOON AS POSSIBLE.
THANKS.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi Concerned Authorities,
Greetings of the Day !!!
My Reliance GSM no. is [protected].
Reliance has been regularly deducting money from my prepaid account without my knowledge.
1st Incident: 18th sept deducted 30Rs. without my knowledge.After this I've requested for activation of DND[Do not Disturb] service.
2nd Incident: 19th Oct'09 deducted Rs 30 for FM service.Asked for updates & complaint about the same[Complaint no:[protected]] Customer Service evecutive not having proper info & transferred my call 2times others without intimating.Finally no response on my complaint no & from reliance. No use of Complaining.
3rd Incident: 4th Nov'09 deducted 7Rs this time my phone was switched off & balance got deducted to my surprise.
Every time I'm calling Customer Care & requesting to stop all unwanted calls & sms.I've requested for this 46 days before & its not yet activated &they have taken my new request today & will take more 45days for stopping this service.
So whatsthe fun using Reliance GSM service & throwing my money useless.

I am fed up of reliance mobile services and I will advise my friends & collegues to not to take any of the reliance services if my query is not resolved. As they are just fooling customers.
I want DNB [Do not disturb]service to be activated within 28 hours & my money 67 Rs back.


Best Regards,
M.A.Mutalib Qureshi
Dear sir .
The major problem of reliance gsm is network problem. In jamshedpur area there is so much problem of no network and less network.The main area of problem is in area of tube company, burmamines.Jamshedpur.This is my 22 complaint. Pls solve this problem as soon as possible.My mobile no is [protected]
hello,
My name is PARBHUMANN SINGH RANA
my no. is [protected]. they are deducting amount from my Balance account.til now 10:11:2009
they deduct above 100 rs. Many times i have been call the customer care no. they just do questioning
from me but do not take any step against this and stop my customer care number .They also not registering my complaint and also not giving the request number. Due to this I AM VERY DISAGREE .
Please take some step ????????????????????//
Thanks
Dear Hi Concerned Authorities,

My brother is also facing the same issue almost from 2 months and around 20 times i registered a complain and call also but every time these people are saying that "We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you". I also email many times to my concern area nodal officer "Rcomnodalofficer.[protected]@relianceada.com" but no response I think he sleeping or not able to handle this services or not capable enough for this customer services.

I could provide you the content of chain mail because now its become around 20 pages. This is the totally harassment of the customers and Picking pockets without a person's knowledge and this normally called as cheap/cheater/fraud..etc..This is totally a mental harassment.

MY REQUEST IS THAT TO RELIANCE IF YOU WANT TO MAKE MORE MONEY. THAN SIT DOWN ON THE STREET AND BEG FOR THE MONEY ATLEAST THIS WILL BE LEGAL TO FULLFIL RELAINCE DREAMS THAT “KAR LO DUNIA MUTTHI ME”. REAL QUOTE


I have some question to reliance services.

Answer the following queries:
1. Is your concerned department very loose or lazy and not interested to solve problems
quickly?
2. When u people will take necessary action?
3. Will you people deduct balance illegaly in the next month(Dec, Jan...) also?
4. How long will u make me fool?
5. Do you want that i should not use your sim?
6. Whats your problem to solve my problem?
7. Is my problem is a major problem?
8. Why u people deducted my balance(Rs.20, Rs. 30) illegaly without my knowledge?
9. Is this reliance customer care service?
10. Why you people cheating customers?
11 Why Reliance is getting Great Cheater?
12. Why Reliance is harrasing customer?
13. Has Reliance company been fully corrupt?
14. Has Reliance decrease call charges for cheating and lying?

Has Reliance company has power to answer the above queries? If I get the answer defiantly I would be the happiest person in this word.

And I will not let them out from this till my problem is not resolve. I will continue the complain regarding the same and lets see who can solve this problem( Customer Court, Reliance, Legal action )

This is my humble request to consumer court this services please do me favor even not only for me for all the peoples who are facing the same problems.

Please response 

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