I had recharged my mobile phone with Rs 50 on 11th December 2009. Without any subscription, i was charged Rs 30 for Love tips. I immediately called the customer care on 12th December & told them i had not subscribed to it. However, they did not register my complaint & did not refund me the amount. They only confirmed that the service(Love Tips) was deactivated. Subsequently i made numerous calls to their customer care & still did not get any response for complaint number or the refund amount.
All their officers - Arjun Kepbari & Ravi Sunainya, Jeetendra etc only mentioned that the complaint cannot be registered, the service has been deactivated & that no refund will be given irrespective whomever i would speak to.
The question is not about Rs 30. Not many would be really bothered about a charge like this. But just imagine the amount generated because of such cheating of customers, refusal to return the money back & refusing to give a complaint number
Finally i sent a mail to their customer care on gsm.[protected]@relianceada.com there i got a response from Mohammad Shariq who promised that within 2 days, the matter will be resolved. However after 14 days i did not get a response.
I sent another mail yesterday & today they mention that since the matter is more than 3 days, they cannot refund.
Can someone please help & put this right & ensure customers are not cheated. Was this information helpful? | 
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