[Resolved]  Reliance Communications — UNLIMITED NATIONAL PACK 599

Address:

Bangalore, Karnataka

Hello Sir/Madam,

This mail is to bring to your notice that my all faith in your network (Reliance Communications) has been thrashed like anything. I stand here cheated in front of you helpless.

Sorry for the harsh words jotted above but these are true statements after using your so called 'UNLIMITED NATIONAL PACK 599' which is far from the word "unlimited". Your company is selling this voucher with the slogan as 'unlimited free local and STD calls to any Reliance phone' with 30 days validity. But only after using the scheme for few days I came to know (through Customer Care) that you can make limited calls of only 2700 minutes with this pack. This information was not communicated earlier while purchasing the voucher. Even the agent for this region selling this pack is unaware of this hidden truth. He too was shocked on hearing this.

Even the advertisements posted by you on all mediums says its an unlimited pack. Why these can't be added to your advertisements that you would be allowed to make only 2700 minutes of call on the name o[censored]nlimited. I validated the plan thrice with your Customer Care before purchasing this pack but all in vain as I was informed that its an unlimited pack.

On top of that I advise you that your Customer care should require some Soft Skills training along with technical skills. The supervisor of Customer Care for this region (Bangalore) Chetan was in no mood to listen to my pain. Please note the request number[protected] for your reference. It seems that you all are cheating the general public with new Rs 599-Unlimited Call offer. This is no way accepted. I have been using your network for the past 3 years with full confidence in you but all seems to be lost. Please refer my history and you would be seeing that I have been using your Rs. 999 Unlimited Pack. But I was just fooled with your latest scheme. All my money has gone in waste.

I need an answer to all my queries stated above and if not satisfied would escalate this to the highest authority possible. I would also from now advise all my colleagues to refrain from using this pack of yours.

Please forgive me of my harsh words. Do let me know if I am missing anything from my end.
Thanks,

Sangeeta Mohanty
Mobile No: [protected]
Place: Bangalore