Reliance Communications — outgoing and incoming calls barred

i got a proof verification call from reliance customer care, i asked that person to speak in english because i dont know hindi, he told he will call later but he did not call me. with in few days my outgoing calls barred.now incoming also barred. then again i submitted all my documents (address proof, and photo proof) but i did not get any verification calls from customer care. i did a top up for 496 ( reliance to reliance free offer) . For past 10 days i cant able to make calls. i really got frustuated.solve this issue as soon as possible.. i cant make calls eventhough i did the top up for rs.496 and also i submitted all my verification proofs for past 10 days.
i need the quick reply .