Reliance Communications — wrongful debt of prepaid balance

Dear Bharat,

Sorry for the inconvenience caused, Please provide us your contact and location details so that we can resolve your issue soon. Your feedback is important for us, Keep posting!

Regards,
Reliance Communications Response Management Team

I am having the same problem.On Spet 29th I did a top up of Rs.200/- on my reliance CDMA pre paid connection.
OCT 7 2010 - Main Bal = Rs.192.19 - acceptable as phone usage
OCT 10th -- Main Bal = 169.93 - acceptable as phone usage
OCT 19TH - main Bal - 13.67 - WHERE DID my 156 rupees go ? I have not used the phone for so long to make calls, nor have i used Rworld / net connect. How do i find out for what these charges have been deducted ?
And today it says my balance is Rs.4.97 WHAT IS HAPPENING. can some one help me out here

Reliance Communications Limited — Deductions from my balance

Sir /Madam

I am a GSM connection holder of Reliance and my number is [protected]. This is bring your notice that Rs.49/- were deducted from my balance on 7th December, 2010 without assigning me any reason. I spoke with customer care and he too was not able to give me any reason for the deductions. Again I recharged with Rs.45/- and Rs.50/- on 09.12.2010 and today (10.12.2010) again the entire amount has been deducted from my balance. Can you give me the reason for the deductions.

I request you to re-imburse the entire deductions at the earliest or else i will be forced to shift to some other operator as this has happened for the umpteenth of time with me.



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Regards !


AMIT SHARMA
CELL : [protected]

Reliance Netconnect — Wrongful deduction of balance

Sir /Madam

I am a GSM connection holder of Reliance and my number is [protected]. This is bring your notice the fact that Rs.49/- were deducted from my balance on 7th December, 2010 without assigning any reason. I spoke with customer care and he too was not able to give me any reason for the deductions. Again I recharged with Rs.45/- and Rs.50/- on 09.12.2010 and on 10.12.2010 again the entire amount was deducted from my balance. On 11th December 2010, I received an e-mail from gsmcutomercare of reliance communications limited that Value Added Service (VAS) pack (NazRWGSM) pack was activated by Reliance Mobile World (RMW) process. Hence, you have opted for activation of the pack, waiver cannot be provided. But I never asked for the such services.

On the same day i.e.11.12.2010 Rs.27.80/- were re-imbursed but the balance deductions have not yet been re-imbursed.

You are now requested to re-imburse the entire deductions at the earliest or else i will be forced to go to TRAI.



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Regards !


AMIT SHARMA
CELL : [protected]

I am fully agree with this complaint as I am going to place my complaint regarding the same issue as I have already lost my Rs.600/- without any Outgoing calls of My Reliance CDMA connection.