[Resolved]  Reliance Communications — FEEdback about customer care 198 in himachal pradesh but not action deeply

Address:

Himachal Pradesh

Dear Sir,

Internet problems and data lapsed.
I wants to say about customer care 198 staffs. I had done call to customer care number 198 as date july 04, 2013 (time

09:45 am to 1050 am. Call were received Miss Madhu. I said that My mb data was 873.29 mb yesterday ( date 03,2013 time
22:00 pm.). I had checked his mb data balance was rs 863.29. My data mb was less -10. I said all about detail.

But miss Madhu said that I am transfering your call his senier. Call were transfer, Call were received Mr. Rajeev.

I said all detail about this matters. But Mr. Rajeev said that I checks and said that Your data mb are rs 887.29 mb.

I said that I had checked his procudure as (MBAL SEND TO 55333). But mb are showen rs 863.29 as date july 04, 2013 time 09:40 am).
Mr Rajeev had cheated with me and given wrong information. I had given feedback by message.

In July 04, 2013, I had tried used his internet but my internet had not opened and showen error Link not avaiable. Please try again.
I had tried many times. but no response.

I had done call to customer care 198. Call were received miss Geeta. I said about all detail. Geeta said that I am transfering your call to internet
department. Call were transfered , call received by Mr. Rahul. I said about internet problems. Mr. Rahul said that I am checks. you can hold the line for sometimes.
I had accceted that person's request. But Call were disconnect by that person.

I had done call to customr care number 198 and *333. But call were not received by customer care 198 staffs. call did this number [protected].

But my number [protected] are mention in reject list.

In the july 04,2013 ,I had done call to broadband number [protected] for this purpose. And message send to mumbai number [protected].
You can check it. I had done call to mumbai number [protected]. I had wasted rs 15 for this purpose. Who's are responsible for waste my money.
Please tell me, You and your staffs.

You said that We has given warning letters his executive for bad behaviour and misuse of service. But your customer care 198 staffs are misusing service for his
personal purpose and cheating with customer. They are misusing service day by day. I am sure that you are cheating with customer too.
You said that this will not happen again. But this is happening with me again and again. You can check my old details.
You should be taken penality that carelss person who's are misuse of this service.
You should be think about this matters deeply.

In the date of July 04 , 2013, I had tried many time used internet. But my internet had not working. this problem was all day.

I had done call to customer care 198 staffs. But they had not pick up my call and mention my number to call reject list.
Customer care 198 staffs had not helped me and cheated with me.

customer care 198 staffs are doing this his enemies purpose. Because I had given many complaint about that staffs. So Customer care 198 staffs had done this for his
enemies.
That staffs are cheater number 1 staffs. Because senier are involved in this case. And my internet speed are very low from many days too.

My internet speed are 1 and 2 kb. This process are very bad.

You should be penality to customer care 198 when they are misusing of his services. They are mentioning customer care number in call reject list.
If They are not wanted talk and solved of problems. They are doing this me for enemies purpose.
Please help me for internet problems.

Please help me sir,immediately


I am quite hopeful that you will take a prompt action and oblige.

Yours Faithfully
Rajesh Kumar
Himachal Pradesh
Contact- [protected]