Reliance Communications — CHANGE OF PLAN WITHOUT ANY NOTICE OR REQUEST | |||
Respected Sir / Mam Reliance Phone :[protected] My name is Kashinath Kanodia aged 70 years. Being a retired person I had to make calls to my group all having reliance numbers. Hence, looking at my requirement I purchased a connection from RELIANCE Communications with Rs.800/- Plan in which my Reliance to Reliance Any Number was Free all over India. All was fine until two months back the Reliance people changed my plan to another plan without any notice. When asking them why they changed the plan they say it was changed by my side but I never gave any consent letter to them to change the plan. How could they change the plan on their own ? If it was changed by me then why dont they provide me with the application letter which I would have given in case of any change in plan from my side. But they are just fooling around with people thinking they are the only smart caps left in the world and others are fool running behind reliance. The local reliance executive in thier Reliance Webworld have also agreed with me and have mailed to his higher authority many a times requesting for the same but to vain. Below are request made to reliance service cell through maill but they repeat the same old lie. My kind request to you is please look into the matter and try stop the dadagiri made by Reliance Communications and also instruct reliance to give me back my previous plan and charge accordingly as per my previous plan for my last two bills as well. Thanks & Regards Kashinath Kanodia Was this information helpful? | |||
 4 Comments | |||
Comments
Reliance — change of plan automatically
Dear Sir/Ma'mI have the honour to submit the following for your consideration....
sir I am serving in INDIAN NAVY as LIEUTENANT and presently posted in JAMNAGAR. I am having RELIANCE GSM connection ie [protected] with the scheme 1p/sec call rate. On 28 feb when i recharged my phone i got a message that u can avail sms @ 5p/sms at the rate Rs 14/month and i still have that sms received from 52811 in my inbox which is actually not for gujarat circle. But since i got sms so i had done recharge of Rs 14 and after that my plan changed from 1p/sec to Rs 1.20/3min for std calls and Re 1/3min for local and reliance. when i contacted 198 they told it is for Rs 19 so again i had done a recharge of Rs 19 and [protected]@ 1p/sms was activated but call rate was same that is Rs 1.20/3min.so again i contacted 198 and they told to recharge with Rs 58 voucher so i had done that on 4 march 2011.but still i am paying the call charges @ Rs 1.20/3min . Sir i am contacting 198 from last 1 week but there is no positve response from their side and ultimately i am suffering from last 7 days and i feel bad because if it would have been my fault i would have accepted but i received message and still my problem is not looked upon or registered.
So its my sincere request to you sir/ma'm that my case to be considered favorably and call rates to b reverted back as soon as possible.
Reliance Communications — CHANGE OF PLAN
Dear Sir,I have been using my Reliance Number [protected] for almost 2 year and i took a plan in which i could make calls @ rs 1 for 3 minutes but yesterday my plan was automatically changed to Rs 1 paisa per second. When i inquired in the customer care i could not get satisfactory reply.
the current plan is totally useless for me and i need my earlier pack activated again so i request you to please look into the matter and provide me this relief.
Thanks & Regards
Ajay Manav
[protected].
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Reliance — Repeated request for change in address
HiWe are using a reliance net connect - for the past 6 months and have requested for a change in billing address. The request has been submitted thrice till now but there has been no response from the team. Called customer care to hear that there has been no such request submitted. Followup at the reliance web world center - only to hear that the person who took our request is no longer working with them. Repeat submission to the web world - we were told it would be done by the end of the day. But even after a week - customer care says they have received no such request. Every visit to the web world (Bangalore - jayanagar) we are told that the person who took the request is on leave ... any idea why such a simple task is such a hurdle to get by?
Third Eye ... [protected]/55