[Resolved]  Reliance Communications — Wrong recharge by Retailer

Address:

Bangalore, Karnataka

I visited to Retailer nearly 1month before to retailer to top up my account.
Retailer at Udhayanagar main road, Bangalore 560016 - Shop owner Mr.Sikkandhar recharged with Rs.111/- said full talk time. I paid and got a SMS stating account topped up with Rs.0.01/-

Shocked and called to customer care Mr.Rizwan told Rs.111/- recharge is only for new customer(first recharge) only not for existing customer, anyhow recharge wrongly done, visit retailer and tell to reverse the recharge.

I enquired with the shop owner Mr.Sikkandhar, he called to RHD CC(Retailer Help desk customer care) and told me recharge reversal is not possible. I told to retailer since you made the wrong recharge why should I suffer return my money back, he told is not possible. Again I called to customer care and told to take the complaint CC executive was rude and told me "dont call to customer care and dont do time pass, you useless fellow disconnect the call".

I thought to complaint against the executive and raised the complaint by speaking with the floor supervisor(useless floor supervisor) he also not able to understand my complaint and told recharge reversal not possible.

I raised only one Question to the floor supervisor, "If the recharge is not applicable for me why recharge has taken place" floor supervisor told, "dont waste my time disconnect the call, i have better customer on waiting"

Two days later I raised complaint on Reliance Nodal helpdesk:
Nodal Officer Mr.Rajesh(worth less personality) answered me and acted like he is doing follow up, with retailer, area officer and etc.

After 2 days Mr.Rajesh called me and told go to retailer shop and call me i will speak to retailer(i think nodal officer Mr.Rajesh donot have make a outbound facility to make the retailer) so again i wasted 9Rs by calling nodal desk connected with retailer.

They discussed and finally nodal officer told I will recharge to you Rs.50/- I did not aggreed for the that and told "I paid Rs.111/- i need atleast Rs.95/-". Nodal officer told he will come back to me within a day. 18 days over Still nodal officer checking I think.

I was harrased with Reliance GSM services for last one month, I will wait for the responce from this FORUM for next ten days. Else I dont think to spend thousands to log a legal complaint.

Regards,
Ramnath.B GSM:[protected]