[Resolved]  Reliance Netconnect — Internet

Hello,

Customer A/c Number :[protected]
Reliance Internet Service User ID[protected]

This is Abhishek and I am using Reliance Broadband Services for more than 18 months with regular payment of bills. The Broadband Services are very good but customer service is pathetic.

On Sunday 21-Feb-2010 my Internet was down, so I waited for 1day considering it may be some technical snag. But on Monday registered 22-Feb-2010 complain Request[protected] was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

So again on 23-Feb-2010 opened new request[protected] but no resolution was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

So again on 24-Feb-2010 opened new request[protected] but no resolution was given assurance that within 24hours problem would be solved. There was no turnaround and request was closed.

On 26-Feb-2010 I escalated this matter and was given new request[protected] was assigned to quick resolution team where a person came checked and found that internet cable was cut which comes to home. So he suggested another set of people will come for wiring. No resolution.

On 27-Feb-2010 I escalated this matter 2 persons came put efforts in changing wire but they realized that the new Internet cable which they had got for wiring was faulty.They also suggested that earlier Reliance used to provide (4 pair CAT-5 cable) now they provide (2 pair cable). So this definitely proves that Reliance is using substandard and cheap quality infrastructure. Support person assured that they need to get new cable tomorrow morning.

On 28-Feb-2010 no response. There was no turnaround and request was closed. Again called up to open new request[protected] was given assurance that within 24hours problem would be solved.

So starting Sunday 21-Feb-2010 till today Sunday 28-Feb-2010 no resolution is provided. As a consumer iam following up for seven days continuously with out any resolution. Please can anyone help this needs to be escalated to higher authorities. Reliance customer care has no coordination with support teams and no maintaining of SLA. Current status is that still the wire is cut and just keep receviing calls from Reliance response team but no actual resolution.

As per Reliance Bill No. :[protected] on November 2009 I have paid Total Charges 8,812.97 including taxes for Yearly plan till December 2010. As a customer need to get support.