[Resolved]  Reliance Communications — Money getting deducted without any intimation

Address:

Bangalore, Karnataka

As per the last complaint of mine (https://www.consumercomplaints.in/my-complaints.htmlreliance-communications-money-deducted-and-noone-to-account-for-c798689.html), I was told to check my balance everyday and make a note of the calls I make so that if Reliance cuts my balance, I can register my complain based on facts.

Yesterday, on 3rd Feb, I did a recharge of Rs. 74 and subsequently recharged with Rs. 50. My main balance was Rs. 52.34. But, it began to decrease ever since. Every hour it reduces by some amount. It went down to Rs. 46 today, on 4th feb. I called the customer care and they say we don't have any records! What sort of irritating response is this? My money just keeps vanishing and noone cares?

And this is not the first time! On 1st feb, my balance was 28. It went down to Rs. 0.0 on 2nd Feb. When i called the customer care, he refunded me Rs. 16, but on 3rd Feb, I found again the Rs. 16 had gone down to Rs. 2.3!! I called the customer care again(as if I dont have anything left in my life to do). She replied that i was using internet on my phone - I use only whatsapp for which I already had Plan 16 activated. Considering her reply to be true, I recharged with Rs. 74 in which I get 250 MB free data usage - but, its really frustrating to find my balance deducted without any notice.

If this issue is not resolved to my satisfaction, this would be my last recharge with Reliance - I am too fed up with this company and its poor service.

Thanks,
Mukesh Agarwal
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