[Resolved]  Reliance Communications — Excess Payment Not Refunded

Address:

Mumbai City, Maharashtra

Reliance Communication is Cheating People

Mr. Deepak Sonawane,

Now why are you quite on the issue of refund? Is there anyone in your company who can give me proper reply when will I get my refund or you want me to file police compalin for cheating the customer for taking excess payment from customers and enjoy and do not bothered to settle the account.



I have even lodged the compalin on Indian Consumer forum and all my emails are attached to them. This is for your information.



Regards



Shailesh Vakil



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: datacard.[protected]@relianceada.com; [protected]@relianceservice.co.in; anil.[protected]@relianceada.com
Subject: RE: 'ADAG=[protected]'Reference to your e-mail
Date: Sat, 15 May 2010 12:14:45 +0530

Mr. Deepak Sonawane,

What is the status of refund? How long you will take to settle the account. If the customer do not pay ontime your people will call 10 times in a day and even people are send home to collect the payment without any prior notice at any time. This is not acceptable at all. Kindly arrange to refund the excess payment immediately oe else get ready to meet in consumer court and all the expenses born by me will have to be debited to Reliance.

Regards

Shailesh Vakil


[protected][protected][protected][protected]
Date: Mon, 10 May 2010 20:16:59 +0530
From: datacard.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference to your e-mail
To: [protected]@hotmail.com


Dear Mr. Vakil,

In response to your e-mail regarding Service Termination and Billing Issue for your Reliance Data Card Number [protected], please note that as we have checked and verified in our record that said number has already been terminated.

In continuation to your complaint regarding Billing Issue, we have re-forwarded your issue to the concerned higher authority for further review and appropriate action to be taken. We will respond to you shortly.


We deeply apologize for the inconvenience caused to you regarding our services.


Yours sincerely,

Deepak Sonawane
Data Card Support
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.[protected]@relianceada.com. You can also call Reliance Customer Care at *355,30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Shailesh Vakil ([protected]@hotmail.com)
Date: Monday, May 10, 2010 03:18 PM
To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com); Reliance Accounts ([protected]@relianceservice.co.in); anil.[protected]@relianceada.com (anil.[protected]@relianceada.com)
Subject: FW: Termination information and refund relatedisssue:

Dear Dhiraj Sonavane,

As my card is already terminated why the excess amount collected by your company is not yet refunded back. When collection payment is to be done your people will call 10 times in a day but when refund is to be given why your people are silent on the issue. I am marking every copy of mail to accounts deprtment also than why they are sleeping over the issue and not replying at all. I cant wait now. If I will not get refund by the end of this week the matter will be referred to consumer court and all the related expenses will be to Reliance account which please note.

Regards

Shailesh Vakil









From: datacard.[protected]@relianceada.com [mailto:datacard.[protected]@relianceada.com]
Sent: 07 May 2010 00:11
To: Shailesh Vakil
Subject: RE:'ADAG=[protected]' Termination information and refund related isssue:



Dear Customer,



This is in the response to your e-mail regarding Service Termination for your Reliance Data Card Number [protected]. Please note that as per our records your Data Card number has been terminated.



In continuation to your mail regarding refund related issue, we would like to inform you that we have already taken up your issue with the concerned higher authority, for further review and appropriate action to be taken and will respond to you shortly.



We deeply apologize for the inconvenience caused to you regarding our services.



Yours sincerely,



Dhiraj Sonavane

Data Card Support
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.

[protected]@relianceada.com. You can also call Reliance Customer Care at *355,30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.Please register yourself on the portal. For difficulties in registration,please write to [protected]@relianceada.com.



NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).. Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----
From: Shailesh Vakil (shailesh.[protected]@nextenders.com)
Date: Thursday, May 06, 2010 07:44 PM
To: Care Email ([protected]@relianceada.com)
Subject:



Subject:




Dear Abid Sayyed/Naresh Gaikwad,

Regret to inform you that no reply is received so far from your end. It is really shocking that India's no. 1 company behaves like this. Please respond to my email and also arrange to refund the excess amount collected from me wrongly by your people. It seems that I will have to approach consumer court for my money.

Regards

Shailesh Vakil




[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: datacard.[protected]@relianceada.com; r[protected]@myreliancemail.com; [protected]@relianceservice.co.in
Subject: RE: 'ADAG=[protected]'Reference to your e-mail
Date: Wed, 28 Apr 2010 14:15:13 +0530

Dear Mr. Abid Sayyed/Naresh Gaikwad,

Please find attached my latest bill which clearly shows credit balance of Rs. 339/-. I want to say one thing that when I went to cancel my data card at your retailer Ran Impex Inc, Reliance Web world Express I was being told that I have to make payment of Rs. 720/ so that the account will be settled and the data card will be cancelled. I say that Reliance is cheating the customer by taking double money. Kindly refund the balance amount to me immediately and cancel the card. I will not pay any more amount now. Copy of latest bill is attached as a proof of cheating.

Kindly reply within 7 days of receipt of this email or else I will give all this email correspondence to Media and go to consumer court at your cost. How much time you will take to cancel one data card?

Regards

Shailesh Vakil



[protected][protected][protected][protected]

Date: Thu, 22 Apr 2010 20:41:27 +0530
From: datacard.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference to your e-mail
To: [protected]@hotmail.com

Dear Mr. Vakil,



This is with reference to your e-mail regarding termination and billing issue of your Reliance Data Card number [protected]. Please note that your complaint has already been re-logged as Service Request ID[protected]. We are working on your concern and will respond to you in next 10 days.



We regret the inconvenience caused to you.



Yours sincerely,



Abid Sayyed

Data Card Support
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.



Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com..



NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per e-mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed e-mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Shailesh Vakil ([protected]@hotmail.com)
Date: Thursday, April 22, 2010 04:52 PM
To: datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Subject: FW: Reference to your e-mail



Dear Mr. Naresh Gaikwad,

I am surprised that your department has not bothered to sent any reply to me.. However as decided by me I have closed my data card yesterday by paying Rs. 720/- in cash to one of your retailer Ran Impex Inc, Reliance Webworld Express. Kindly at least have courtesy to close my account and confirm to me in writing. Await for your reply.

Regards

Shailesh Vakil



[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: datacard.[protected]@relianceada.com
Subject: RE: 'ADAG=[protected]' Reference to your e-mail
Date: Tue, 20 Apr 2010 15:32:49 +0530

Dear Mr. Naresh Gaikwad,

I have taken decision to cancel the said data card. You were to revert back within two day today 4 days are completed but no reply from you so far. Kindly complete the procedure for cancellation urgently.

Regards

Shailesh Vakil



[protected][protected][protected][protected]

Date: Fri, 16 Apr 2010 12:17:53 +0530
From: datacard.[protected]@relianceada.com
Subject: RE:'ADAG=[protected]' Reference to your e-mail
To: [protected]@hotmail.com

Dear Mr. Vakil,



This is in response to your e-mail regarding Service Termination of your Reliance Netconnect Data Card number [protected]. Please note that your request is logged as Service Request ID[protected]. We are working on the same and will respond to you in the next 2 business working days.



We request you to reconsider your decision.



Further, please note that monthly rentals are applicable as long as your account remains active with us.



Yours sincerely,



Naresh Gaikwad

Reliance Data Card support

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at datacard.[protected]@relianceada.com. You can also call Reliance Customer Care at *355,30335555 &[protected].


Shailesh Vakil













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