Reliance Communications — NETCONNECT 1X RECHARGE NOT REFLECTED

Address:

Nawanshahr, Punjab

I bought a Reliance Netconnect Hi-speed 1X PREPAID (MDN # [protected]) last August 20,2010. I have submitted all identification requirements and paid all that was required.

On August 22, 2010, I recharged the said netconnect for Rs 300 via netbanking and even received the confirmation SMS. But, I never got any talktime nor validity. I sent an email to their complaints department to no avail.

As the internet services for the said connection was valid until Sept 21, 2010, I recharged it for Rupess 801 whichwas supposed to be for unlimited plan (as reflected in almost all the reliance web sites). I checked the balance of the prepaid account only to find the recharge never reflected. I sent an email telling Reliance that I made a recharge, gave the transaction number. The reply was that there was no Rupees 801 unlimited plan for Punjab. There is only Rupees 701 according to the email. I replied asking if I paid for rupees 100 more than the pack, how come I never got the recharge?

A lady from their complaints department called me and when I explained I had already made the recharge of Rupees 801, she said I won't get anything for my recharge... no validity, no nothing. I got angry and asked where did my money go? All she said was sorry.

As I need the internet services badly, I made a recharge again or Rupees 701 on Sept 21, 2010 so that services won't be disrupted.

But, I want to know where did my Ruppes 300 + Rupees 801 go? How come they cannot make the recharge reflect anywhere? I have been a loyal Reliance Communications customer since they started their Reliance India Mobile 7 years ago. I have 2 postpaid accounts which I have had for many years without any problems. Now I am no longer loyal.

I demand they refund my earlier recharges of Rupees 300 and Rupees 801 immediately!